Service Level for Yandex Virtual Private Cloud
This is an old version of the document, which expired on September 25, 2023. The current version is available at: https://yandex.com/legal/cloud_sla_yvpc/.
This document defines Service Level of Yandex Virtual Private Cloud(“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: <https://yandex.{{ tld }]/legal/cloud_sla>. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.50% |
Compensation Amount:
Availability of Platform cloud resources connected to Filtering Incoming Traffic
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Filtering Incoming Traffic in Accrual Period |
|
< 99.50%-99.00% |
10.0% |
|
< 99.00%-95.00% |
15.0% |
|
less than 95.00% |
30.0% |
Definition of Service Unavailability:
Loss of external connectiveness of Platform’s cloud resources used by Customer with the public IP address provided by Yandex in respect of the service of Filtering Incoming Traffic was provided.
______________________
Date of placing: April 23, 2019
Effective date: April 23, 2019