Service Level for Yandex Virtual Private Cloud
This is an old version of the document, which expired on September 25, 2023. The current version is available at: https://yandex.com/legal/cloud_sla_yvpc.
This document defines Service Level of Yandex Virtual Private Cloud(“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99.50% |
| Service Level | 99.50% |
Compensation Amount:
Availability of Platform cloud resources connected to Filtering Incoming Traffic
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Filtering Incoming Traffic in Accrual Period |
| < 99.50%-99.00% | 10.0% |
| < 99.00%-95.00% | 15.0% |
| less than 95.00% | 30.0% |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Filtering Incoming Traffic in Accrual Period |
| < 99.50%-99.00% | 10.0% |
| < 99.00%-95.00% | 15.0% |
| less than 95.00% | 30.0% |
Definition of Service Unavailability:
Loss of external connectiveness of Platform’s cloud resources used by Customer with the public IP address provided by Yandex in respect of the service of Filtering Incoming Traffic was provided.
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Date of placing: April 23, 2019
Effective date: April 23, 2019