Service Level for Yandex Managed Service for Trino
This document defines Service Level of Yandex Managed Service for Trino (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
The SLA of the Service does not apply in cases when the Service is provided within a non-cargeable limit.
|
Service Level |
99,90 % |
Compensation Amount:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99,90%-99,00% |
10% |
|
< 99,00%-90,00% |
15% |
|
less than 90,00% |
30% |
Definition of Service Unavailability:
“Service Unavailability” is recorded when the Error Rate on the side of the Platform exceeds five percent (5%).
“Error Rate” is calculated as the number of requests that return HTTP status codes 500, 503, or the message “Internal Server Error,” or gRPC Status 13 with the error code “INTERNAL,” divided by the total number of Valid Requests during the same measurement period. Requests that violates requirements to the Deffered Request (as defined below) shall not be considered in the calculation of the Error Rate.
“Service Unavailability Period” means any period of ten (10) consecutive minutes during which Service Unavailability, as defined above, is observed.
“Valid Request” is a request that conforms to the Service documentation and, under normal operating conditions of the Service, would result in a response without an error.
"Deferred Request" means that the Customer needs to maintain a time interval between requests to the server when an error occurs. The waiting periods according to the rules of a Deferred request must be at least 1 second for the first recurring request, and for each subsequent request, the time interval increases exponentially up to 32 seconds before each subsequent request.
The Service Level Agreement does not apply to cases of Unavailability of the Service that occurred due to circumstances beyond Yandex's control, including in connection with failures of external networks or non-compliance with Instructions by the Customer.
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Web address: https://yandex.com/legal/cloud_sla_trino
Date of placement: July 16, 2025
Effective date: July 21, 2025