Service Level for Yandex SpeechSense
This document defines the Service Level for Yandex SpeechSense ("Service") and is an integral part of Yandex.Cloud Platform Services User Agreement and the Service Level Agreement available online at: https://yandex.ru/legal/cloud_sla.
SLA of the Service does not apply where the Service is provided within a non-tariffed limit.
Service Level: 99,00%
Compensation Amount:
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of Service used |
|
<99,00%-98,00% |
10% |
|
<98,00%-95,00% |
15% |
|
Less than 95,00 |
30% |
Definition of Service Unavailability:
"Service Unavailability" is registered when the Error Rate exceeds 10% on the server side.
"Error Rate" is measured using the following formula: requests that return HTTP Status 500 with error code "INTERNAL_SERVER_ERROR" or gRPC Status 13 with error code "INTERNAL" divided by the total number of Correct Requests per minute.
"Service Unavailability Period" means the number of whole minutes during which a Service Unavailability was registered.
"Correct Request" means a request that complies with the Service documentation and that returns HTTP Status 200 (OK) or gRPC Status 0 (OK) when the Service is up and running.
The following are not covered by the Service Level Agreement:
unavailability of the Service due to malfunctions / failures of the following services: Yandex Object Storage, Yandex Cloud Logging, Yandex Managed Service for PostgreSQL, Yandex Managed Service for Apache Kafka®, Yandex Foundation Models, Yandex Managed Service for ClickHouse, Yandex Managed Service for OpenSearch, Yandex Virtual Private Cloud, Yandex Key Management Service.
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Web address: https://yandex.com/legal/cloud_sla_speechsense
Date of posting: September 24, 2024
Effective date: September 25, 2024