Service Level for Yandex Managed Service for Apache Spark™
This document defines Service Level of Yandex Managed Service (for Apache Spark™) (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.90% |
Compensation Amount:
Service Availability
|
Uptime Percentage in the Reporting Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99,90%-99,00% |
10% |
|
< 99,00%-90,00% |
15% |
|
менее 90,00% |
30% |
Definition of Service Unavailability:
“Unavailability of the Service” is fixed when the Error Rate exceeds 5% on the Platform side;
The “error rate" is measured using the following formula: the number of requests that returned the error code 500, 503 or the message "Internal Server Error" or gRPC Status 13 with the error code "INTERNAL", divided by the total number of Correct requests for the same time period. Requests that violate the requirements of the Deferred Request are not included in the formula;
“Service Unavailability Period” means 10 consecutive minutes during which the Service was Unavailable;
“Correct request” is a request corresponding to the documentation of the Service, which returns an error-free response when the Service is operational;
"Deferred request" means that the Customer needs to maintain a time interval between requests to the server when an error occurs. The waiting periods according to the rules of a Deferred request must be at least 1 second for the first recurring request, and for each subsequent request, the time interval increases exponentially up to 32 seconds before each subsequent request.
The Service Level does not apply to unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Documentation.
_______________________
Web address: https://yandex.com/legal/cloud_sla_spark
Date of publication: 12.09.2025
Effective date: 12.09.2025