Service Level for Smart Web Security
This document defines Service Level of Smart Web Security (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99.50% |
| Service Level | 99.50% |
Compensation Amount:
Availability
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99.50%-99.00% | 10.00 % |
| < 99.00%-95.00% | 15.00 % |
| Less than 95.00 % | 30.00 % |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99.50%-99.00% | 10.00 % |
| < 99.00%-95.00% | 15.00 % |
| Less than 95.00 % | 30.00 % |
Definition of Service Unavailability:
“Service Unavailability” is unavailability of the Customer’s web service, in respect of which Incoming Traffic was filtered by using the Service at the L7 level of the Open Systems Interconnection model (OSI model), as a result of a targeted attack with intent to bring the Customer’s web service down and exhaus computing resourses.
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Iron Hive doo Beograd
Web address: https://yandex.com/legal/cloud_sla_smartwebsecurity
Date of placement: March 22, 2024
Effective date: March 27, 2024