Service Level for Yandex SmartCaptcha
This document defines Service Level of Yandex SmartCaptcha (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
The Service Level for Yandex SmartCaptcha is not applicable to cases where the Service is provided within a non-chargeable limit.
|
Service Level |
99.95% |
Compensation Amount:
Availability
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee of Service used in Accrual |
|
< 99,95%-99,5% |
10,0% |
|
< 99,5%-99,0% |
15,0% |
|
less than 99.00% |
30.0% |
Definition of Service Unavailability:
“Service Unavailability” is recorded when the Yandex’s server-side Error Rate exceeds 5% and/or as a result of network unavailability of the address - captcha-api.yandex.ru.
“Error Rate” is calculated as follows: the number of Valid Queries that return HTTP Status 500-599, divided by the total number of Valid Queries per minute.
“Valid Query” shall mean a query that conforms with Service documentation and returns HTTP Status 200-499 if Service functions properly.
"Service Unavailability Period" shall mean the number of full minutes, during which Service Unavailability was recorded.
______________________
Web address: https://yandex.com/legal/cloud_sla_smartcaptcha
Date of placement: November 1, 2023
Effective date: November 1, 2023
Previous version of the document: https://yandex.com/legal/cloud_sla_smartcaptcha/05092022/