Service Level for Security Deck
This document defines Service Level of Security Deck (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
The SLA of the Service does not apply in cases when the Service is provided within a non-chargeable limit.
|
Service Level |
99,00 % |
Compensation Amount:
Availability
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee of Service used in Accrual Period |
|
< 99,00%-95,00% |
10,00% |
|
less than 95,00% |
30,00% |
Definition of Service Unavailability:
The unavailability of the Service is fixed when the error rate exceeds 10% on the server side. The error rate is measured using the following formula: requests that return HTTP Status 500-599 divided by the total number of Correct requests per minute, but not less than 10,000 requests.
Correct request is a request that corresponds to the documentation of the Service, which, when the Service is working, returns HTTP Status in the range 200-499.
Web address: https://yandex.com/legal/cloud_sla_security_deck
Date of placement: June 12, 2026
Effective date: June 24, 2026