Service Level for Postbox

This document defines Service Level of Yandex Cloud Postbox (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

The SLA of the Service does not apply in cases when the Service is provided within a non-chargeable limit.


Service Level	99,00 %

Compensation Amount:

Availability


Service Uptime Percentage in Accrual Period	Compensation, % of Service Fee of Service used in Accrual Period
< 99,00%-95,00%	10,00%
less than 95,00%	30,00%

Definition of Service Unavailability:

“Service Unavailability” is fixed when the Error Rate exceeds 5,00% on the Server side.

“Service Unavailability Period” means the number of whole minutes (in multiples of 5 minutes) during which the Service Unavailability was recorded.

“Error rate" is calculated as follows: the number of requests that returned HTTP Status 5xx with error code "INTERNAL_SERVER_ERROR" (for API) or SMTP error code 421 divided by the total number of Valid requests in 5 minutes. A request means one session of sending an email via API or SMTP.

“Valid request” means a request that corresponds to the documentation of the Service, which, when the Service is operational, and returned HTTP Status 200 (OK) for API and SMTP Status 250 (Completed)

Refusal to service requests due to exceeding quotas and limits is not taken into account when calculating the Unavailability of the Service.

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Web address: https://yandex.com/legal/cloud_sla_postbox

Date of placement: 24.09.2024

Effective date: 24.09.2024