Service Level of Yandex Managed Service (for Apache Kafka®)
This document defines Service Level of Yandex Managed Service (for Apache Kafka®) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at:https://yandex.com/legal/cloud_sla/. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level
|
Kafka® Apache Cluster - reading |
99.99% |
|
Kafka® Apache Cluster - writing |
99.95% |
Compensation Amount:
Availability of a Kafka® Apache Cluster - reading
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of the Service used |
|
< 99.99%-99.00% |
10.0% |
|
< 99.0%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Availability of a Kafka® Apache Cluster - writing
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of the Service used |
|
< 99.95%-99.00% |
10.0% |
|
< 99.0%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Definition of Unavailability for the Service:
Topic unavailability for reading or writing for clusters with 3 Availability Zones and topic settings - "Replication Factor" = 3 and min.insync.replicas = 2.
The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Instructions, or overload of one or more Brokers resulting in Unavailability, insufficient free disk space, use of an excessively large number of Partitions, etc.
____________________________
Intertech Services AG / Iron Hive doo Beograd
Web address: https://yandex.com/legal/cloud_sla_kfk
Date of placement: April 05, 2023 / November 1, 2023
Effective date: April 15, 2023 / November 1, 2023
Previous version of the document: https://yandex.com/legal/cloud_sla_kfk/02112020/