Service Level of Yandex Managed Service (for Apache Kafka®)
This document defines Service Level of Yandex Managed Service (for Apache Kafka®) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level in Region “Russia”
|
Kafka® Apache Cluster - reading |
99.99% |
|
Kafka® Apache Cluster - writing |
99.95% |
Service Level in Region “Kazakhstan”
|
Kafka® Apache Cluster - reading |
99.97% |
|
Kafka® Apache Cluster - writing |
99.93% |
Compensation Amount in Region “Russia”:
Availability of a Kafka® Apache Cluster - reading
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of the Service used |
|
< 99.99%-99.00% |
10.0% |
|
< 99.0%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Availability of a Kafka® Apache Cluster - writing
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of the Service used |
|
< 99.95%-99.00% |
10.0% |
|
< 99.0%-90.00% |
15.0% |
|
less than 90.00% |
30.0% |
Compensation Amount in Region “Kazakhstan”:
Availability of a Kafka® Apache Cluster - reading
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of the Service used |
|
< 99,97%-99,00% |
10,0% |
|
< 99,00%-90,00% |
15,0% |
|
Less than 90,00% |
30,0% |
Availability of a Kafka® Apache Cluster - writing
|
Uptime Percentage in the Reporting Period |
Compensation, % of the cost of the Service used |
|
< 99,93%-99,00% |
10,0% |
|
< 99,00%-90,00% |
15,0% |
|
Less than 90,00% |
30,0% |
Definition of Unavailability for the Service:
Topic is unavailable for reading or writing for clusters consisting of three or more Hosts located in different Availability Zones, and the Topic settings are "Replication factor" = 3 and min.insync.replicas = 2.
A period of time starting from the moment of creation of a new Apache Kafka® Cluster until the completion of the technical processes of creating and configuring an Apache Kafka® Cluster is not counted as the Service Unavailability.
Requirement for placement in several Availability Zones is not applied during determination of the Service Unavailability mentioned above in the Region "Kazakhstan".
The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of Yandex, such as failures in external networks or the Customer's failure to comply with the Instructions, or overload of one or more Brokers resulting in Unavailability, insufficient free disk space, use of an excessively large number of Partitions, etc.
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Web address: https://yandex.com/legal/cloud_sla_kfk
Date of placement: December 10, 2024
Effective date: December 21, 2024
Previous version of the document: https://yandex.com/legal/cloud_sla_kfk/01112023/
Previous version of the document: https://yandex.com/legal/cloud_sla_kfk/15042023/
Previous version of the document: https://yandex.com/legal/cloud_sla_kfk/02112020/