Service Level for Yandex Data Transfer
This document defines the Service Level for Yandex Data Transfer and is an integral part of the Yandex.Cloud Platform Services User Agreement and the Service Level Agreement available online at: https://yandex.com/legal/cloud_sla.
| Service Level | 99.90% |
| Service Level | 99.90% |
Compensation Amount:
Service Availability
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used |
| < 99.90%-99.00% | 10.0% |
| < 99.00%-95.00% | 15.0% |
| less than 95.00% | 30.0% |
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used |
| < 99.90%-99.00% | 10.0% |
| < 99.00%-95.00% | 15.0% |
| less than 95.00% | 30.0% |
Definition of Service Unavailability:
- 503 and 500 HTTP response codes with error code "INTERNAL_SERVER_ERROR" or gps Status 13 with error code "INTERNAL" for more than 10% of requests within a monitoring period (at least 5 minutes).
- Network unavailability of the Service due to a cancelled announcement or other problems on the side of Yandex.
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Web address: https://yandex.com/legal/cloud_sla_data_transfer
Date of placement: July 26, 2024
Effective date: August 1, 2024
Previous version of the document: https://yandex.com/legal/cloud_sla_data_transfer/26072024