Service Level for Yandex Compute Cloud
This is an old version of the document, which expired on April 24, 2021. The current version is available at:https://yandex.com/legal/cloud_sla_compute/.
|
Service Level |
99.95% |
Compensation Amount:
Availability of a single Virtual Machine:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-99.00% |
10.0% |
|
< 99.00%-95.00% |
15.0% |
|
less than 95.00% |
30.0% |
Definition of Service Unavailability:
Loss of external connectiveness or a boot disk of a Virtual Machine. SLA does not apply to cases of loss of external connectiveness due to circumstances beyond Yandex’ control, including cases of DoS or DDoS attacks on Customer’s Virtual Machine.
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Date of placement: April 23, 2019
Effective date: April 23, 2019