Service Level for Yandex Compute Cloud

This document defines Service Level of Yandex Compute Cloud (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”)and SLA available at: Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99.95%

Compensation Amount:

Availability of a single Virtual Machine:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.95%-99.00% 10.0%
< 99.00%-95.00% 15.0%
less than 95.00% 30.0%

Definition of Service Unavailability:

Loss of external connectiveness or a boot disk of a Virtual Machine. SLA does not apply to cases of loss of external connectiveness due to circumstances beyond Yandex’ control, including cases of DoS or DDoS attacks on Customer’s Virtual Machine.


Date of placement: Aptil 23, 2019

Effective date: Aptil 23, 2019