Service Level for Yandex Compute Cloud

This document defines Service Level of Yandex Compute Cloud (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”)and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level 99.95%

Compensation Amount:

Availability of a single Virtual Machine:

Service Uptime Percentage in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
< 99.95%-99.00% 10.0%
< 99.00%-95.00% 15.0%
less than 95.00% 30.0%

Definition of a single Virtual Machine Unavailability:

Loss of external connectiveness or a boot disk of a Virtual Machine. SLA does not apply to cases of loss of external connectiveness due to circumstances beyond Yandex’ control, including cases of DoS or DDoS attacks on Customer’s Virtual Machine.

Availability of a group of non-replicated Disk`s:

Basis for Compensation calculating in Accrual Period Compensation, % of Service Fee for Service in Accrual Period
Every fact that a non-replicated Disk placement group is Unavailable 10.0%

Definition of a group of non-replicated Disk`s Unavailability:

The transition of two or more Disks from the same placement group to a faulty state in an 8-hour time interval (when after the transition of the first Disk to a faulty state within 8 hours, another Disk from the same group became faulty).

A failed Disk state means that the Disk goes to the "ERROR" state (the disk state is displayed in the Console or via the https://cloud.yandex.ru/docs/cli/quickstart).

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Date of placement: April 14, 2021

Effective date: April 24, 2021

Previous version of the document: https://yandex.com/legal/cloud_sla_compute/23042019