Service Level for Yandex Compute Cloud
This is an old version of the document, which expired on September 27, 2024. The current version is available at: https://yandex.com/legal/cloud_sla_compute/.
This document defines Service Level of Yandex Compute Cloud (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
|
Service Level |
99.95% |
Compensation Amount:
Availability of a single Virtual Machine:
|
Service Uptime Percentage in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
< 99.95%-99.00% |
10.0% |
|
< 99.00%-95.00% |
15.0% |
|
less than 95.00% |
30.0% |
Definition of a single Virtual Machine Unavailability:
Loss of external connectiveness or a boot disk of a Virtual Machine. SLA does not apply to cases of loss of external connectiveness due to circumstances beyond Yandex’ control, including cases of DoS or DDoS attacks on Customer’s Virtual Machine.
Availability of a group of non-replicated Disk`s:
|
Basis for Compensation calculating in Accrual Period |
Compensation, % of Service Fee for Service in Accrual Period |
|
Every fact that a non-replicated Disk placement group is Unavailable |
10.0% |
Definition of a group of non-replicated Disk`s Unavailability:
The transition of two or more Disks from the same placement group to a faulty state in an 8-hour time interval (when after the transition of the first Disk to a faulty state within 8 hours, another Disk from the same group became faulty).
A failed Disk state means that the Disk goes to the "ERROR" state (the disk state is displayed in the Console or via the https://cloud.yandex.ru/docs/cli/quickstart).
______________________
Intertech Services AG / Iron Hive doo Beograd
Date of placement: April 14, 2021 / November 1, 2023
Effective date: April 24, 2021 / November 1, 2023
Previous version of the document: https://yandex.com/legal/cloud_sla_compute/23042019/