Service Level for Yandex Cloud CDN
This document defines the Service Level for Yandex Cloud CDN (“Service”) and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and SLA available at: https://yandex.com/legal/cloud_sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
| Service Level | 99,99% |
| Service Level | 99,99% |
Compensation Amount:
Service Availability
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,99%-99,90% | 5,0% |
| < 99,90%-99,00% | 10,0% |
| less then 99,00% | 15,0% |
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee of Service used in Accrual Period |
| < 99,99%-99,90% | 5,0% |
| < 99,90%-99,00% | 10,0% |
| less then 99,00% | 15,0% |
Definition of the Service Unavailability:
Inability to process an end user's request, for reasons depending on Yandex, within 30 seconds.
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Web address: https://yandex.com/legal/cloud_sla_cdn
Date of placement: November 1, 2023
Effective date: November 1, 2023
Previous version of the document: https://yandex.com/legal/cloud_sla_cdn/24092021