Support Specialist
Yandex is a technology company that transforms globally sourced innovations into everyday services tailored to local communities. We’re currently looking for a Support Specialist in Serbia to assist users, provide clear communication across various channels, and collect feedback to improve service quality. If you’re empathetic, proactive, and fluent in Serbian and English, this might be the role for you.
Tasks that await you
Handle incoming requests
You will respond to customer queries promptly and professionally via phone, email, and chat.
You will respond to customer queries promptly and professionally via phone, email, and chat.
Reach out proactively
You will make outbound calls to customers and partners to offer assistance, clarify details, and ensure smooth communication.
Share insights and feedback
You will collect user feedback and share it with product, sales, and marketing teams.
We expect that you
- Are passionate about helping and communicating with people
- Have good problem-solving and conflict resolution skills
- Possess strong writing and verbal communication skills in Serbian and English (you can write quickly and accurately)
Benefits
1
Health
2
Growth
3
Sport
4
And more
Enhanced medical insurance begins from your first month at Yandex. It covers health care services at clinics and hospitals, whether for emergency care, surgeries, routine visits in your home country or abroad, medical tests and diagnostics, dental care, accident insurance, etc.
Additionally:
- Corporate insurance plans for family members (children and spouses) on special terms.
- Mental health programs.
At Yandex, we have everything you need for continuous growth and learning: an internal educational platform, mentoring, and programs for both beginners and experienced leaders.
We also cover the cost of attending industry conferences — both as a speaker and as a participant.
Moreover, at Yandex, we have internal projects where our employees share their expertise, discuss complex topics, and analyze their project cases.
At Yandex's big offices, we have our own fully equipped gyms. There, you can work out independently or with a trainer.
Additionally:
- Free online fitness classes.
- Additional discounts at fitness clubs and/or other fitness providers.
- Reimbursement of sports competitions.
- Corporate sport form for official sports competitions.
At Yandex, we promote health and fitness and have sports clubs and communities. You are welcome to join the existing teams or groups or create your own.
You can join existing teams or create your own.
Flexible schedule
We don't have a set start and end time for the workday — work when it's convenient for you and your team.
Hybrid format
Work where it's most convenient for you — for example, part of the week from the office and part from home.
Everything for children
Medical Insurance plans, kids' days at the office, gifts for newborns.
Thank you for your application!
We will contact you within a week.
Wed Aug 07 2024 14:43:03 GMT+0300 (Moscow Standard Time)
