International Customer Support Representative
Yango is a ride-hailing service that gets people where they want to go quickly, safely, and affordably. It operates in over 600 large cities across 17 countries. Right now, we are looking for a full time International Customer Support Representative for urgent cases who will assist our clients with their questions via chat and calls.
Our international department is looking for ambitious people unafraid of new and interesting challenges. Every day, we help our customers and partners with the hardest and most sensitive cases that occur while using our ride-hailing service.
If you’re not afraid of a challenge and want to grow and help people with us, this opportunity is for you.
Tasks that await you
- Respond to customer queries in a timely and precise manner via phone, email, and chat
- Make outbound/proactive calls to our customers/partners
- Consult on and resolve the most sensitive and serious questions that arise while using our service
- Share feature requests and effective workarounds with other team members
- Gather customer feedback and share it with our product, sales, and marketing teams
We expect that you
- Experience as a customer support specialist or in a similar CS role
- Excellent communication and problem-solving skills
- Multitasking abilities
- Patience when handling tough/sensitive cases
- English and Russian or French proficiency
Preferred qualifications
- Experience in customer service
- Experience in social media marketing
- Willingness to learn
- Familiarity with our industry
Benefits
- Fully paid training period where we teach you everything we know about customer support and more
- 2/2 work schedule
- Competitive salary
Wed Aug 07 2024 14:43:03 GMT+0300 (Moscow Standard Time)
