International Customer Service Advisor in Yango/Yandex.Taxi

Yango customers contact the customer service everyday, asking questions, expressing complaints, sharing their ideas for improving the service. We are looking for an employee who will promptly respond to any requests and will help the Yango customers.

====You will:

• promptly process the requests;
• communicate with the customers, drivers and partners to solve possible problems;
• develop processes and tools to improve the quality of Yango customer service.

====We expect that you:

• hold a university degree;
• write quickly and correctly in Romanian and English;
• know how to deal with large amounts of data and are able to solve different tasks in parallel;
• are able to make decisions independently.

====Advantages:

• knowledge of Russian;
• experience in customer service;
• experience in social media marketing;
• willingness to learn.

====Conditions: Remote work, full time.