Customer Support Specialist (Serbia)

Yandex is a technology company that builds intelligent products and services powered by machine learning. Our goal is to help consumers and businesses better navigate the online and offline world. Since 1997, we have delivered world-class, locally relevant search and information services. Additionally, we have developed market-leading and on-demand transportation services, navigation products, and other mobile applications for millions of consumers across the globe. Yandex has 34 offices worldwide.

Yango Delivery is the Yandex division responsible for the development and growth of its last-mile operations. The division provides last-mile delivery services and offers its clients on-demand, same-day, and next-day delivery services.

The experience and technology driving Yango has changed consumer perceptions about what delivery can be. Urban logistics are now faster and more convenient than ever, letting you choose delivery times, track couriers, and make deliveries to customers easier.

This position is in Serbia.

• Promptly process customer requests
• Communicate with customers, drivers/couriers, and partners to solve problems
• Develop processes and tools to improve customer service quality

• Ability to write quickly and accurately in English or the local language
• Organizational skills for handling large amounts of data and multitasking
• Confidence and competence to make decisions independently