Customer Success Manager

Yandex is a technology company that builds intelligent products and services powered by machine learning. Our goal is to help consumers and businesses better navigate the online and offline world. Since 1997, we delivered world-class, locally relevant search and information services. Additionally, we have developed market-leading on-demand transportation services, navigation products, and other mobile applications for missions of consumers across the globe. Yandex, which has over 20 offices worldwide, has been listed on the NASDAQ since 2011.

Here at Yandex, we are developing a platform called Yandex.Routing, which is used to solve logistical problems in urban environments. With its help, logistics departments can optimize fleet size and add transparency to their delivery processes.

The range of potential customers for the platform is wide: e-stores, delivery services, consumer goods manufacturers, retail chains, banks, and many others.

We’ve been building our services in Russia since 2017, working with quite a few of those same customers, and in the spring of 2021, we started our international expansion. We already have our first international customers in Turkey, the USA, and Greece. And we plan to expand rapidly!

• Dig into our clients’ operational and logistics needs to better help them integrate and set up the work they do on our platform
• Work closely with business development managers and customer representatives to implement the platform in the way that best meets their requirements
• Help customers throughout the pilot and rollout stages, analyze API queries, and find the right parameters
• Track product usage after implementation
• Gather product feedback from customers and suggest changes to the product team

• Experience with enterprise software implementations
• Strong interpersonal relationship building and executive communication skills
• Ability to manage multiple customer accounts and projects simultaneously
• Previous experience managing technical teams
• Experience running complex technical projects with internal and external shareholders
• Ability to work with different types of people, from the managers at major companies to developers and technical analysts
• Highly empathetic and capable of owning customer problems, inspiring the team to do the same
• Ability to take responsibility for yourself and the end result
• Analytical mindset and ability to structure information and processes, as well as express goals and results in measurable terms
• Hardworking, resilient under stress, and capable of making quick decisions in a fluid environment with constantly changing demands
• Strong communication skills, positive thinking, open to criticism, and demanding of coworkers
• Understanding of our basic technical tools (SQL, Python) and readiness to quickly master new ones
• Fluent spoken and written English
• Good command of one or more European languages (Spanish, French, German, Polish, etc.)

• Technical education
• Experience working in consulting
• Experience working on transport and logistics projects
• Fluent in Arabic (preferred)
• Fluent in Russian (preferred)