We are growing rapidly and looking for an experienced Customer Solutions/Tech Presale Manager to support our service in the CIS and MEA. This position is based in Almaty, Kazakhstan, with possible business trips to other countries.
Tasks that await you
In this role, you will collaborate with the sales team to determine the proper solutions for clients, as well as organize, train, and equip the sales team. You will also identify gaps in preparedness to ensure the sales team is properly trained and equipped to successfully support annual business goals. Additionally, you will work with the sales team, customer support, product management, marketing, and engineering to resolve product issues that affect pre and post-sales customer satisfaction.
Provide consultations, implementing product integration and managing support requests
You will provide our clients with detailed instructions on our API integration, which powers all business aspects, including customer-facing interactions. You will delve into our clients’ operational needs for a better understanding, connect various functions from the client's systems to features in our API, and manage the end-to-end integration process.
Provide application modernization expertise to support the product and technical relationships with our customers
You will collect feature requests and feedback from our customers to improve our products, collaborate closely with the product and development teams, and manage and coordinate the necessary steps to drive the implementation of new features in products.
We expect that you
- Hold a bachelor's degree in computer science or a related technical field, or have equivalent practical experience
- Have one year of experience as a pre-sales manager or customer solution manager
- Have experience working with geo-services from various vendors such as Google, Here, and Mapbox
- Understand basic technical tools (APIs, making API requests from any tool, basic SQL) and are ready to quickly learn new ones
- Possess project and product management experience and are able to communicate with different types of people, including product managers, developers, and analysts
- Are able to manage multiple projects simultaneously
- Have fluent spoken and written English
It'd be a plus if you
- Understand the mobile development process at the architecture level
- Have an analytical mindset and the ability to structure information and processes, and be able to express goals and results in measurable terms
- Have experience in consulting
- Can present to both technical and non-technical audiences, engaging C-Level stakeholders
- Are fluent in Russian and/or Kazakh
Benefits
Enhanced medical insurance begins from your first month at Yandex. It includes dental care, check-ups, emergency assistance abroad, critical illness treatment, including oncology, and accident insurance for those who engage in active leisure activities.
Insurance for family members on an 80/20 basis:
We cover 80% of the cost of medical insurance for children and spouses, and you cover the remaining 20%.
At Yandex, we have everything you need for continuous growth and learning: an internal educational platform, mentoring, and programs for both beginners and experienced leaders.
Additionally:
- Reimbursement for participation in industry-related conferences.
- 50% discount on foreign language courses.
Moreover, at Yandex, we have internal projects where our employees share their expertise, discuss complex topics, and analyze their project cases.
At Yandex offices, we have fully equipped gyms with exercise machines, equipment, showers, and lockers for your convenience. You can work out independently or with a trainer.
Additionally:
- Free workouts with FITMOST.
- Discounts at fitness clubs, pools, yoga studios, climbing walls, and other places.
Yandex sports club:
At Yandex, we have a sports club and numerous sports teams. They have their leaders, group chats, and training programs. They regularly participate in running events, triathlons, the "Race of Heroes", football matches, and other competitions.
You can join existing teams or create your own.
Flexible schedule
We don't have a set start and end time for the workday — work when it's convenient for you and your team.
Hybrid format
Work where it's most convenient for you — for example, part of the week from the office and part from home.
Everything for children
Insurance, kids' days at the office, gifts for children's birthdays, and check-ups for family planning.
Housing Loans
Benefits for the purchase of housing - depending on length of service, position and review results. Operate in Russia where there are Yandex offices.
We will contact you within a week.
