Customer Solutions Manager (Kazakhstan)
Yandex Geo services simplify urban life by helping people get where they need to go in the city. We are the Yandex Maps API team, providing a diverse set of Geo-tech-based APIs and SDKs to B2B clients. Our goal is to help businesses search better, plan routes, and navigate both the online and offline worlds effectively. We operate worldwide and currently have clients in numerous countries across various industries, including e-commerce, telecommunications, e-grocery, delivery services, banking, and classifieds.
We are growing rapidly and looking for an experienced Customer Solutions/Tech Presale Manager to support our service in the CIS and MEA. This position is based in Almaty, Kazakhstan, with possible business trips to other countries.
Tasks that await you
Work closely with the sales team to explain technical details to clients
In this role, you will collaborate with the sales team to determine the proper solutions for clients, as well as organize, train, and equip the sales team. You will also identify gaps in preparedness to ensure the sales team is properly trained and equipped to successfully support annual business goals. Additionally, you will work with the sales team, customer support, product management, marketing, and engineering to resolve product issues that affect pre and post-sales customer satisfaction.
In this role, you will collaborate with the sales team to determine the proper solutions for clients, as well as organize, train, and equip the sales team. You will also identify gaps in preparedness to ensure the sales team is properly trained and equipped to successfully support annual business goals. Additionally, you will work with the sales team, customer support, product management, marketing, and engineering to resolve product issues that affect pre and post-sales customer satisfaction.
Provide consultations, implementing product integration and managing support requests
You will provide our clients with detailed instructions on our API integration, which powers all business aspects, including customer-facing interactions. You will delve into our clients’ operational needs for a better understanding, connect various functions from the client's systems to features in our API, and manage the end-to-end integration process.
Provide application modernization expertise to support the product and technical relationships with our customers
You will collect feature requests and feedback from our customers to improve our products, collaborate closely with the product and development teams, and manage and coordinate the necessary steps to drive the implementation of new features in products.
We expect that you
- Hold a bachelor's degree in computer science or a related technical field, or have equivalent practical experience
- Have one year of experience as a pre-sales manager or customer solution manager
- Have experience working with geo-services from various vendors such as Google, Here, and Mapbox
- Understand basic technical tools (APIs, making API requests from any tool, basic SQL) and are ready to quickly learn new ones
- Possess project and product management experience and are able to communicate with different types of people, including product managers, developers, and analysts
- Are able to manage multiple projects simultaneously
- Have fluent spoken and written English
Preferred qualifications
- Understand the mobile development process at the architecture level
- Have an analytical mindset and the ability to structure information and processes, and be able to express goals and results in measurable terms
- Have experience in consulting
- Can present to both technical and non-technical audiences, engaging C-Level stakeholders
- Are fluent in Russian and/or Kazakh
Benefits
1
Health
2
Growth
3
Sport
4
And more
Enhanced medical insurance begins from your first month at Yandex. It covers health care services at clinics and hospitals, whether for emergency care, surgeries, routine visits in your home country or abroad, medical tests and diagnostics, dental care, accident insurance, etc.
Additionally:
- Corporate insurance plans for family members (children and spouses) on special terms.
- Mental health programs.
At Yandex, we have everything you need for continuous growth and learning: an internal educational platform, mentoring, and programs for both beginners and experienced leaders.
We also cover the cost of attending industry conferences — both as a speaker and as a participant.
Moreover, at Yandex, we have internal projects where our employees share their expertise, discuss complex topics, and analyze their project cases.
At Yandex's big offices, we have our own fully equipped gyms. There, you can work out independently or with a trainer.
Additionally:
- Free online fitness classes.
- Additional discounts at fitness clubs and/or other fitness providers.
- Reimbursement of sports competitions.
- Corporate sport form for official sports competitions.
At Yandex, we promote health and fitness and have sports clubs and communities. You are welcome to join the existing teams or groups or create your own.
You can join existing teams or create your own.
Flexible schedule
We don't have a set start and end time for the workday — work when it's convenient for you and your team.
Hybrid format
Work where it's most convenient for you — for example, part of the week from the office and part from home.
Everything for children
Medical Insurance plans, kids' days at the office, gifts for newborns.
Wed Aug 07 2024 14:43:03 GMT+0300 (Moscow Standard Time)
