Calls

Metrica

Name

Description

Type

Filter option

Minimum date for report generation

ym:s:offlineCalls

Number of calls

Groups by set Conversions.

int

present

2017-04-04

ym:s:offlineCallsMissed

Number of missed calls

Groups by set Conversions.

int

present

2017-04-04

ym:s:offlineCallsMissedPercentage

Percentage of missed calls

Groups by set Conversions.

percents

present

2017-04-04

ym:s:offlineCallsFirstTimeCaller

Number of first-time callers

Groups by set Conversions.

int

present

2017-04-04

ym:s:offlineCallsFirstTimeCallerPercentage

Percentage of first-time callers

Groups by set Conversions.

percents

present

2017-04-04

ym:s:offlineCallsUniq

Number of calls from unique phone numbers

Groups by set Conversions.

int

present

2017-04-04

ym:s:offlineCallTalkDurationAvg

Average time of call

Groups by set Conversions.

second

present

2017-04-04

ym:s:offlineCallHoldDurationTillAnswerAvg

Average waiting time

Groups by set Conversions.

second

present

2017-04-04

ym:s:offlineCallHoldDurationTillMissAvg

Average time on hold before hanging up

Groups by set Conversions.

second

present

2017-04-04

ym:s:offlineCallDurationAvg

Average call duration

Groups by set Conversions.

second

present

2017-04-04

ym:s:offlineCall<currency>ConvertedRevenueAvg

Average call cost

Groups by set Conversions.

currency

present

2017-04-04

ym:s:offlineCall<currency>ConvertedRevenue

Total call cost

Groups by set Conversions.

currency

present

2017-04-04