Configuring queues
In Tracker, each issue is part of a queue. A queue is an area shared by related issues being worked on under a single product or pipeline. Queues can also be used as a list of issues meant for a specific team or department.
Queues help you organize issues and quickly find their assignees. For example, you can create separate queues for the HR department, a project team, and support staff.
Each queue can have its own unique workflow that best suits the team. To configure your pipeline, you need to set issue stages (statuses) and their order in the queue, which make up their workflow. Standard workflows already have their own queue templates in Tracker.
You can use advanced features to more your queue workflow more efficient:
- Set up automatic recurring actions.
- Set up issue integration with your mailbox and Yandex.Forms.
- Configure access rights to issues in your queue.
If you want to learn more about organizing your queue workflow, read how queues can be configured to benefit support teams.