Queue templates

Tracker offers multiple queue templates for common operations, which make it much easier to manage your issues. Queue templates include a workflow with preset issue types and statuses. Some templates include a preset issue board.

  1. Start now
  2. Basic development model
  3. Software development as a service
  4. Scrum
  5. Kanban
  6. General support
  7. Multi-tiered support
  8. Services
  9. Production
  10. Marketing and advertising
  11. Document flow
  12. HR processes
  13. Staffing and recruitment
  14. Goal management

Start now

A queue template with an easy-to-use workflow and a great choice for new Tracker users. You can pick this template now and configure the workflow later for your issues.

A simple issue board is created when you select this template.

The workflow includes one issue type: Task.

The following issue statuses are available:
  • Open

  • In progress

  • Need info

  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Basic development model

This queue template is tailored for in-house software development with no external clients.

A simple issue board is created when you select this template.

The workflow includes the following issue types:
  • Task
  • Improvement
  • Bug
  • Release
The following issue statuses are available:
  • Open

  • In progress

  • Need info

  • Review

  • Ready for testing

  • Testing

  • Resolved

  • Tested

  • Release candidate

  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Can't reproduce

  • Duplicate

  • Later

Software development as a service

This template is tailored for software development for external clients.

The workflow includes the following issue types:
  • Task
  • Improvement
  • Bug
  • Project
The following issue statuses are available:
  • Open

  • Need info
  • Need estimate
  • In progress

  • Resolved

  • Demonstration to customer

  • Release candidate

  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Can't reproduce

  • Duplicate

Scrum

This queue template is meant for Scrum development.

Selecting this template creates a Scrum “issue board”. This board type lets you plan sprints, rate issues, and view burn down charts.

The workflow includes the following issue types:

  • Task
  • Bug
  • Epic
  • Story
The following issue statuses are available:
  • Open

  • In progress

  • Need info

  • Review

  • Ready for testing

  • Testing

  • Resolved

  • Tested

  • Release candidate

  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Kanban

This queue template is a good fit for the Kanban methodology.

A “Kanban” issue board is created when you select this template.

The workflow includes the following issue types:

  • Task
  • Bug
  • Epic
  • History
The following issue statuses are available:
  • Open

  • In progress

  • Need info

  • Review

  • Ready for testing

  • Testing

  • Resolved

  • Tested

  • Release candidate

  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

General support

This template helps you manage your user support service.

The workflow includes the following issue types:

  • Incident
  • Service request
  • Task
The following issue statuses are available:
  • Open

  • In progress

  • Need info

  • Resolved
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Can't reproduce

  • Duplicate

  • Later

Multi-tiered support

This template helps you manage support service with two lines.

The workflow includes the following issue types:

  • Incident
  • Service request
  • Task
The following issue statuses are available:
  • Open

  • Support line 1

  • Support line 2
  • Need info

  • Resolved
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Can't reproduce

  • Duplicate

  • Later

Services

This template is designed for organizations that provide services to other companies and private clients.

The workflow includes the following issue types:
  • Task
  • Project
The following issue statuses are available:
  • New

  • Need info
  • Need acceptance
  • In progress

  • Awaiting approval

  • Resolved

  • On hold
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Production

This template is designed for companies and departments that manufacture material goods.

The workflow includes the following issue types:
  • Task
  • Project
The following issue statuses are available:
  • New

  • Need info
  • Need acceptance
  • In progress

  • Awaiting approval

  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Marketing and advertising

This template is designed for organizations and departments that run marketing campaigns.

A simple issue board is created when you select this template.

The workflow includes the following issue types:
  • Task
  • Project
The following issue statuses are available:
  • Open

  • In progress

  • Need info

  • Resolved
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Document flow

This template is designed for managing document approval.

The workflow includes one issue type: Task.

The following issue statuses are available:
  • New

  • Need info

  • Need acceptance

  • In progress

  • Documents ready

  • On hold
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

HR processes

This template is designed for issues meant for the HR department.
The workflow includes the following issue types:
  • Leave
  • Business trip
  • Changes
  • Documents
  • Query
The following issue statuses are available:
  • New

  • Need info

  • Need acceptance

  • In progress

  • Documents ready

  • On hold
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Staffing and recruitment

This template is designed for the recruitment and hiring workflow.

The workflow includes the following issue types:
  • Vacancy
  • Candidate
The following issue statuses are available:
  • New

  • Need info
  • Need acceptance
  • In progress

  • Awaiting approval

  • On hold
  • Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Resolved

  • Won't fix

  • Duplicate

Goal management

This template is designed for setting and managing company-wide and department goals.
The workflow includes the following issue types:
  • Task
  • Project
The following issue statuses are available:
  • New

  • Planned
  • At risk
  • Canceled

  • Reached

  • Blocked

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

  • Success
  • Goal exceeded
  • Duplicate
  • Later
  • Won't resolve