Configure issue types and statuses
Issues are generally completed in multiple stages. In Tracker, each issue stage corresponds to a certain status. A set of usable issue statuses and status transition rules is called a workflow.
A queue can include different types of issues, such as “New feature”, “Improvement”, or “Bug”. A unique workflow can be configured for each issue type.
To configure a workflow for a particular issue type:
- Go to the queue page and select
→ Configure. Add a new issue type to the queue and choose the workflow and resolution set.
You can select an existing workflow from the queue template or create a new workflow. The same workflow can be used for multiple types of issues.
- Once you've created a workflow, set the available issue statuses.
Set status transitions for each available status:
The order and conditions for status transitions.
Additional actions to trigger during a status transition. For example, you can set up your issue fields to change their values automatically.
Transition screens are pop-up windows with preset fields displayed during status changes.
