How to create a queue

Each issue belongs to one of the queues. Issues with a common theme are usually grouped together in a queue. They might be issues for a specific project, department, or team.

Create a queue

To create a new queue:

  1. On the upper panel, choose Queues → + Create queue.

  2. Select the queue template. All templates fall under one of the categories below based on their issue types and statuses:
    • Development: For issues related to software development and testing.
    • People and documents: For issues related to tech support, HR, and document approval.
    • Goods and services: For service projects and production issues.

    To learn more about templates and configuring them, see Queue templates.

    You can also copy your queue or create a new queue manually.

  3. Enter a unique key for the queue. The key can consist only of Latin letters and must not contain spaces or special symbols.

    Tip. Try to use keys that reflect the purpose of the queue. For example, the key HR is suitable for issues in the Human Resources department, or SUPPORT is good for Support issues.
  4. Enter the name of the queue.

  5. Click Create. A new queue is accessible from the Queues menu on the upper panel in Tracker.

  6. You can change issue types and statuses in the queue and configure its parameters if needed.

Queue key

The queue key is a unique code that can be used to identify a queue. Each issue in the queue is assigned an issue key comprised of a queue key and an issue index.

The queue key can be used to:

  • Search for issues by specifying the queue key in filter conditions and in query language.
  • Gain direct access to the queue by visiting https://tracker.yandex.com/queueKey.

Copying queues

If you want to apply settings used in an existing queue, just copy the queue:

  1. Switch to the queue creation mode and click Copy queue.

  2. Enter a unique key for the queue.

  3. Enter the name of your new queue.

  4. Enter the key or name of the original queue.

  5. Click Create. A new queue is accessible from the Queues menu on the upper panel in Tracker.

  6. You can change issue types and statuses in the queue and configure its parameters if needed.

Create a queue manually

If none of the preset queue types is suitable for your issues, you can set all the parameters for the new queue manually. Do the following:

  1. Enter a unique key for the queue. The key can consist only of Latin letters and must not contain spaces or special symbols.

    Tip. Try to use keys that reflect the purpose of the queue. For example, the key HR is suitable for issues in the Human Resources department, or SUPPORT is good for Support issues.
  2. Enter the name of the queue.

  3. Fill in the description of the queue. The description is displayed on the queue page on the Description tab.

  4. Assign the owner of the queue. The owner can change the queue settings.

  5. Choose the queue team members. Just start typing the login, username, or department name and select one of the suggested options.

    You need to fill in the list of team members if you want to configure special access rights for them or assign issues to them faster.

  6. Configure notifications about issue changes for a particular queue.

  7. Set up issue types and statuses for your queue.

  8. Configure general queue settings. Example:

    • Default issue type and priority.

    • Required queue fields: Issue fields that are always displayed on the issue page, regardless of user settings.

    • Send emails: Allows users to send emails to any address directly from the issue page. The message text is attached to the issue as a comment.

    • Display Commits tab: Show or hide the Commits tab on the queue and issue pages. The tab displays all commits linked to your issue.

  9. Configure advanced queue features, such as mailbox integration or automatic changes to issue parameters.