Components

The Components tab is for managing components of the queue. Components help you group issues in a queue that are related to the same subject.

  1. Create a component
  2. Edit a component
  3. Subscribe to a component
  4. View component issues

Create a component

To create a new queue component:

  1. Open the queue page.

  2. Go to the Components tab.

  3. Click Create component.

  4. Enter the name for the component.

  5. If necessary, select the responsible person and fill in the component description.

  6. Select the option Assign to issues by default if you want new issues with this component to be automatically assigned to the component owner.

  7. Click Create.

Edit a component

To change an existing queue component:

  1. Open the queue page.

  2. Go to the Components tab.

  3. Hold the cursor over the component.

  4. Choose  → Edit .

  5. Make changes and click Save.

Subscribe to a component

If you want to be notified of changes to issues related to a particular component, you can subscribe to it:

  1. Open the queue page.

  2. Go to the Components tab.

  3. Hold the cursor over the component.

  4. Choose  → Subscribe .

If you did everything correctly, an icon appears next to the component name:

View component issues

You can view a list of issues related to a specific component:

  1. Open the queue page.

  2. Go to the Components tab.

  3. Click the name of the component.