---
metadata:
- name: generator
content: Diplodoc Platform v5.50.1
alternate:
- https://yandex.com/support2/yandex-app-android/en/app/callerid.md
- https://yandex.com/support2/yandex-app-android/ru/app/callerid.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support2/yandex-app-android/en/llms.txt
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You're reading Help for the Yandex Start on Android.
[Help for Yandex app on Android →](https://yandex.ru/support2/yandex-app-android-alice/en/)
[Help for Yandex app on iOS →](https://yandex.ru/support2/yandex-app-ios/en/)
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# Caller ID
Caller ID can tell you who's calling if the number isn't on your contact list. It can identify both phone calls and calls in messaging apps (WhatsApp, WhatsApp Business, and Viber).
Caller ID is free.
It can't access the content of your calls and messages.
## How it works {#how-it-works}
Unknown numbers are run through a database that's regularly updated with [user reviews](#review), among other data The app downloads the database when you enable Caller ID for the first time. It takes up to 80 MB, depending on your region.
To save your mobile data, the database downloads over Wi-Fi by default. For better accuracy, you can enable database updates over mobile data.
{% cut "**How to enable database updates over mobile data**" %}
1.
Tap ****.
1. Select **Caller ID** from the list.
1. [Enable](#add) Caller ID.
1. In the upper-right corner, tap .
1. Under **Offline search**, enable **Download over Wi-Fi only**.
{% endcut %}
## Required permissions {#requirement}
Permissions are automatically requested when you enable the Caller ID. You can also grant permissions later in your device settings.
### General permissions {#common}
{% cut "**Phone access**" %}
Required to determine the moment of an incoming call.
{% endcut %}
{% cut "**Access to contacts**" %}
Required to detect calls from numbers that are not in the user's phone book.
This permission is also needed to display contacts from your phone book in your call history.
{% endcut %}
{% cut "**Access to notifications**" %}
Required to identify audio and video calls in messaging apps.
{% endcut %}
{% cut "**Pop-ups**" %}
Display information about an incoming call on the device screen during a call.
{% endcut %}
{% cut "**Internet access**" %}
Required to request information about the number in the database.
{% endcut %}
### Additional permissions {#specific}
Some smartphone models require additional permissions.
{% list tabs %}
- Xiaomi
{% cut "**Autorun**" %}
This feature automatically launches the app when you receive a call.
To grant permission:
1. Go to **Settings** → **Permissions**.
1. Tap **Autorun**.
1. Enable **Yandex Start**.
{% endcut %}
{% cut "**Battery usage**" %}
Required for the app to continue running when the battery is low.
To grant permission:
1. Go to **Settings** → **Battery & Performance**.
1. Tap **Activity monitoring**.
1. Select **Yandex Start** from the list of apps.
1. Turn on **No restrictions** mode.
{% endcut %}
{% cut "**Notifications**" %}
Required to display information about an incoming call on the device screen during the call.
To grant permission:
1. Go to **Settings** → **Notifications** → **App notifications**.
1. Select **Yandex Start** from the list of apps.
1. Choose a theme name for notifications and enable the **Show notifications**, **Pop-up notifications**, and **Lock screen** options.
If the Caller ID isn't displayed on the lock screen during an incoming call:
1. Go to **Settings** → **Permissions** → **Other permissions**.
1. Select **Yandex Start** from the list of apps.
1. Enable **Lock screen**.
{% endcut %}
- Huawei
{% cut "**Battery usage**" %}
Required for the app to continue running when the battery is low.
To grant permission:
1. Go to **Settings** → **Battery** → **App launch**.
1. Disable automatic management for **Yandex Start**.
1. In the **Manage manually** menu that opens, switch all options to on.
1. Tap **ОК**.
For some devices, you also need to do the following:
1. Go to **Settings** → **Apps**.
1. From the list of items, select **Apps**.
1. At the top of the screen, tap .
1. Tap **Special access** → **Battery optimization**.
1. Tap **Ignore battery optimization** and select **All apps**.
1. In the app list, select **Yandex Start**.
1. Select **Don't allow**.
1. Tap **ОК**.
{% endcut %}
- Infinix
{% cut "**Caller ID**" %}
Identifies phone numbers during incoming calls.
1. Go to **Settings** → **App management** → **Default apps**.
- Tap **Caller ID & spam app** and select **Yandex Start**.
- Tap **Digital assistant app** → **Default digital assistant app** and select **Yandex Start**.
1. Go to **Settings** → **App management** → **App list** → **Yandex Start**.
- Tap **Permissions** and allow access to your contacts and phone if it's restricted:
- Select **Phone**, tap **Allow**, then tap to go back to **Permissions**.
- Select **Contacts**, tap **Allow**, then tap to go back to **Permissions**.
- Tap **Display over other apps** and enable **Allow display over other apps**.
- Tap **Modify system settings** and enable **Allow modify system settings**.
- Tap **Picture-in-picture** and enable **Allow picture-in-picture**.
{% endcut %}
{% cut "**Battery usage**" %}
Required for the app to continue running when the battery is low.
1. Go to **Settings** → **App management** → **App list** → **Yandex Start**.
1. Tap **Battery** → **Battery optimization**.
1. Tap **Not optimized** and select **All apps**.
1. In the list of apps, tap **Yandex Start**.
1. Select **Not optimized** and tap **Done**.
{% endcut %}
- Tecno
{% cut "**Caller ID**" %}
Identifies phone numbers during incoming calls.
1. Go to **Settings** → **App management** → **Default apps**.
- Tap **Caller ID & spam app** and select **Yandex Start**.
- Tap **Digital assistant app** → **Default digital assistant app** and select **Yandex Start**.
1. Go to **Settings** → **App management** → **App list** → **Yandex Start**.
- Tap **Display over other apps** and enable **Allow display over other apps**.
- Tap **Modify system settings** and enable **Allow modify system settings**.
- Tap **Picture-in-picture** and enable **Allow picture-in-picture**.
{% endcut %}
{% cut "**Battery usage**" %}
Required for the app to continue running when the battery is low.
1. Go to **Settings** → **App management** → **App list** → **Yandex Start**.
1. Tap **Battery** → **Battery optimization**.
1. Tap **Not optimized** and select **All apps**.
1. In the list of apps, tap **Yandex Start**.
1. Select **Not optimized** and tap **Done**.
{% endcut %}
{% endlist %}
## Enabling and disabling {#add}
{% cut "**Phone calls**" %}
1.
Tap ****.
1. Select **Caller ID**.
1. In the top-right corner, tap .
1. Turn the **Identify callers** option on or off.
{% endcut %}
{% cut "**Messengers**" %}
{% note info %}
Caller ID for messaging apps only works for WhatsApp, WhatsApp Business, and Viber audio or video calls.
{% endnote %}
1. [Enable](#add/mobile) Caller ID.
1.
Tap ****.
1. Select **Caller ID** from the list.
1. Under **Messengers**, enable **Identify callers in messengers**.
1. Allow access to notifications so that Caller ID can send you notifications about incoming calls.
To stop identifying unknown messenger calls, disable **Identify callers in messengers**.
{% endcut %}
## View call history {#history}
To view information about incoming calls:
1.
Tap ****.
1. Select **Caller ID** from the list.
If you don't want calls from your contacts to be saved in history:
1.
Tap ****.
1. Select **Caller ID** from the list.
1. In the upper-right corner, tap .
1. Enable **Hide calls from address book contacts**.
## Leave feedback about a number {#review}
If you want to report a number, or the app incorrectly identified the call category, leave your feedback. You can do this at any time.
{% note info %}
You can leave feedback only about a number that isn't on your contact list.
{% endnote %}
1.
Tap ****.
1.
Select **Caller ID** from the list.
1. Tap the line with the number.
1. To leave your feedback, answer the questions.
When your conversation ends, we may ask you a few questions. This happens when we think a phone number belongs to a certain category, but haven't collected enough data on it yet.
## Block calls {#block}
You can:
{% cut "**Block a category of numbers**" %}
{% note info %}
This feature is available on devices running Android 10.0 and later.
{% endnote %}
1.
Tap ****.
1. Select **Caller ID** from the list.
1. In the upper-right corner, tap .
1. Under **Block calls**, tap **Allow blocking**.
1. In **Calls to block**, select the category:
- **Unwanted**: Scammers, collectors, silent calls, and so on.
- **Advertisement for financial services**: Ad calls from banks, microfinance organizations, and so on.
- **Other ads**: Other ad calls.
1. In **How to block calls**, select one of the following:
- **Decline immediately**: Calls that meet the blocking conditions are automatically blocked. For you, it looks as if this call never existed.
- **Silence**: Calls are silent. You can decide whether to decline or answer the call.
Blocked calls are displayed in the call list in the **Caller ID**.
Not all calls appear in the list. It depends on your device and its operating system.
{% endcut %}
{% cut "**Block a specific number**" %}
{% note info %}
Method of blocking numbers may vary and depend on your device's operating system and manufacturer.
{% endnote %}
{% cut "**If you receive a call**" %}
You can block a number in two ways:
{% list tabs %}
- In Caller ID
1.
Tap ****.
1.
Select **Caller ID** from the list.
1. Tap the number in the call list.
1. Tap .
{% note info %}
The number will be added to Caller ID's blocklist, not to your phone's blocklist.
{% endnote %}
- In the Phone app
1. Open the **Phone** app.
1. Go to **Recents**.
1. To the right of the call, tap .
1. Block the number in one of the following ways:
- Tap **Add to blocklist** (for devices running Android 10.0 or higher).
- Tap → **Block this caller**.
{% note info %}
Depending on the device model, the path may vary.
{% endnote %}
{% endlist %}
{% endcut %}
{% cut "**If you receive an SMS**" %}
1. Open the message.
1. To the right of the sender's name or number, tap → **Details**.
1. Choose **Block and report spam**.
{% endcut %}
To view your list of blocked numbers, open the **Phone** app, go to **Calls**, and tap → **Settings** → **Blocked numbers**.
{% endcut %}
## Unblocking calls {#unlock}
{% note info %}
Depending on the device, the path may differ.
{% endnote %}
{% cut "**Unblock a specific number**" %}
You can unblock a number in three ways:
{% list tabs %}
- In Caller ID
1.
Tap ****.
1. Select **Caller ID** from the list.
1. Tap the number in the call list.
1. Tap .
- In the device settings
1. Open your phone settings.
1. Open the **Phone** app, go to **Recents**, and tap **** → **Settings** → **Blocked numbers**.
1. Tap the minus sign to the right of the number.
- In the Phone app
1. Open the **Phone** app.
1. Go to **Recents**.
1. To the right of the call, tap .
1. Tap **Unblock phone number**.
{% endlist %}
{% endcut %}
{% cut "**Unblock a category of numbers**" %}
1.
Tap ****.
1. Select **Caller ID** from the list.
1. In the upper-right corner, tap .
1. Go to **Block calls** → **Calls to block** and turn off the number category you want to unblock.
{% endcut %}
{% cut "**Unblock all numbers**" %}
{% note info %}
This method is available on devices running Android 10.0 and later if you've blocked numbers through the Yandex Caller ID.
{% endnote %}
1.
Tap ****.
1. Select **Caller ID** from the list.
1. In the upper-right corner, tap .
1. Tap **Delete blocked numbers**.
{% endcut %}
## Change the phone number category {#twostrings}
If the phone number category is identified incorrectly, [leave feedback](#review). The category will change as soon as we collect enough feedback.
To delete the phone number from our database, contact support.
## Statistics {#statistics}
Caller ID analyzes incoming calls from unknown numbers to generate statistics for the last 30 days. Data is updated daily. Calls are automatically sorted into categories, such as important calls, telemarketing, spam, and delivery services.
To view statistics:
1.
Tap ****.
1. Select **Caller ID** from the list.
1. In the upper-right corner, tap . This opens the page with your statistics.
## Shortcut on the home screen {#work-table}
To add a shortcut to the home screen:
1.
Tap ****.
1. Select **Caller ID** from the list.
1. In the upper-right corner, tap .
1. Under **General**, tap **Add caller ID to home screen**.
1. Tap **Add**. Allow adding a shortcut if requested.
## Problems with Caller ID {#problem}
{% cut "**I can't download the database of numbers**" %}
To download the offline database, you need:
- Battery charge of 21% or higher.
- Active Wi-Fi connection.
- Free memory up to 50 MB.
{% endcut %}
{% cut "**I can't turn on Caller ID**" %}
Check if Caller ID is [enabled](#add) in the settings.
{% endcut %}
{% cut "**Caller ID doesn't work**" %}
Make sure you've granted the Caller ID [all required permissions](#requirement) and allowed the app to run in the background in the battery settings. If the problem persists, contact support.
{% endcut %}
{% cut "**Caller ID doesn't identify numbers**" %}
The Caller ID can't identify hidden numbers. Only your mobile carrier can do that.
{% endcut %}
{% cut "**Caller ID doesn't block numbers**" %}
Caller ID doesn't block numbers automatically. You can [block](#block) numbers only manually.
{% endcut %}
{% cut "**Calls keep getting declined**" %}
The Caller ID doesn't block calls. They are blocked in your device settings or by the mobile carrier.
{% endcut %}
{% cut "**The Caller ID pop-up covers important information**" %}
The Caller ID pop-up may cover the information on the **Phone** app's screen. Tap the Caller ID window and drag it to a convenient location. The new position will be pinned for future calls.
{% endcut %}
{% cut "**Why isn't call blocking enabled by default?**" %}
We give our users an opportunity to choose whether to trust **the Caller ID** and enable automatic blocking of calls from specific categories, or to manually decline or take calls from identified numbers.
{% endcut %}
{% cut "**I have enabled call blocking but still get courtesy calls. Why?**" %}
Some categories of organizations (such as banks) often use the same numbers for both courtesy calls and important calls to their customers. If that's the case, we inform you that the call may be advertising but we don't block it in case you're a customer expecting a call from that organization.
{% endcut %}
{% cut "**I can't add a Caller ID shortcut to my home screen**" %}
Some Android launchers don't allow to create home screen shortcuts. To add a home screen shortcut, download another launcher and try again.
{% endcut %}
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