> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support2/smart-captcha/en/llms.txt

# The system won't accept my captcha entries

The system asks you to pass captcha several times to make sure that requests from your IP address are sent by a live person, not a robot. That's how our security algorithms work when they detect suspicious activity.

These requests aren't necessarily coming from you — a single IP can be shared by multiple users.

If the autosave [cookies](https://yandex.com/support/common/browsers-settings/browsers-cookies.html) option is disabled in your browser settings, or they are automatically deleted, the system will ask you to pass the captcha several times.

{% note alert %}

If the form doesn't open, you may have JavaScript disabled. [Enable](https://yandex.com/support/common/browsers-settings/browsers-java-js-settings.html) it in your browser settings and reload the page.

{% endnote %}

{% cut "**Contact support**" %}


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2182/?form_title=Question%20about%20captchaOther%20question%20about%20Yandex%20services&lang=en&title=Service%20blocking%20and%20captcha&iframe=1&path=%2Fsupport%2Fsmart-captcha%2Findex.html&feedback_sid=3717028421681031106&mobile=false&service=smart-captcha&referer=undefined&url=https%3A%2F%2Fyandex.com%2Fsupport%2Fsmart-captcha%2Findex.html">
  </iframe>
</div>



{% endcut %}