> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support2/smart-captcha/en/llms.txt

# Service blocking and captcha

If you see the captcha too often, make sure that:

- The browser is not in [Incognito mode](https://yandex.com/support/common/browsers-settings/incognito.html).
- VPN is disabled.
- The browser saves cookie files.<br>
[Yandex Browser](https://yandex.com/support/browser/personal-data-protection/cookies.html#allow)<br>
[Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/temporarily-allow-cookies-and-site-data-in-microsoft-edge-597f04f2-c0ce-f08c-7c2b-541086362bd2)<br>
[Google Chrome](https://support.google.com/chrome/answer/95647?hl=en&ref_topic=7438325chrome&sjid=9696960395163363024-NC)<br>
[Mozilla Firefox](https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer)<br>
[Opera](https://help.opera.com/en/latest/web-preferences/#setCookies)<br>
[Safari](https://support.apple.com/en-mn/guide/safari/sfri11471/16.0/mac/11.0)<br>


If you don't see the captcha image:

1. Disable the extension that blocks the display of page content.
1. Clear [cache](https://yandex.com/support/common/browsers-settings/cache.html).
1. Update the browser.
1. Allow your browser to show images:<br>
[Yandex Browser](https://yandex.com/support/browser/troubleshooting/troubleshooting.html#image)<br>
[Google Chrome](https://support.google.com/chrome/answer/114662?hl=en&co=GENIE.Platform&sjid=13263982482696147484-EU#zippy=%2Cразрешения-которые-можно-изменять)<br>
[Mozilla Firefox](https://support.mozilla.org/en-US/kb/fix-problems-images-not-show)<br>
[Opera](https://help.opera.com/en/latest/web-preferences/#images)<br>
[Safari](https://support.apple.com/en-bw/guide/safari/ibrw1033/16.0/mac/11.0)<br>


{% note alert %}

If the form doesn't open, you may have JavaScript disabled. [Enable](https://yandex.com/support/common/browsers-settings/browsers-java-js-settings.html) it in your browser settings and reload the page.

{% endnote %}

{% cut "**Contact support**" %} {#help}


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2182/?form_title=Question%20about%20captchaOther%20question%20about%20Yandex%20services&lang=en&title=Service%20blocking%20and%20captcha&iframe=1&path=%2Fsupport%2Fsmart-captcha%2Findex.html&feedback_sid=3717028421681031106&mobile=false&service=smart-captcha&referer=undefined&url=https%3A%2F%2Fyandex.com%2Fsupport%2Fsmart-captcha%2Findex.html">
  </iframe>
</div>



{% endcut %}


### Related links
[Yandex Support service](https://yandex.com/support/)<br>
[Restore access to Yandex ID](https://yandex.com/support/passport/support-restore.html#support-restore)<br>