Solutions to common problems

• Check if other sites or games are opening. If not, check your internet connection.
• Disable ad blockers. Your antivirus may be blocking the game, but you shouldn't disable it.
• Check the game in another browser. If it doesn't open anywhere, contact the game developer.
• Turn on Incognito mode.
• Clear the cache and cookies.

If the problem persists, contact us via the form. Specify the name of the game that won't open. If possible, attach a screenshot of the error and other details that will help us sort out the problem faster.

Clear the cache and cookies.

If this didn't help, check whether the game works correctly in a different browser or on a different device and contact us via the form. Enter the name of the game and your username. We'll check the game and send a message to the game developer.

Report the problem via the form, specify the name of the game and your username.

Some games don't save your progress. If you're sure this game should be saving your progress:

• Make sure you are logged in to your Yandex ID.
• Make sure you haven't cleared the cache.
• Disable temporary file cleaners (for example, CCleaner).

If you couldn't solve the problem, contact us via the form, specify the name of the game and your username.

You can't download games: they are only available in the browser. If you're offline, games won't work properly.

Try one of the following ways to solve the problem:

• Clear the cache.
• Clear the cookies.

Antiviruses may also block the game.

If your progress is saved on the server, you can continue playing the game on another device. Some games don't save your progress.

If you can't remember the name of the game or can't find it through the search, look in Your games. It shows up to 15 latest games you played.

The points you get in the game are virtual. You can't sell, exchange, or withdraw them to your bank card.

Report the problem via the form. Enter the name of the game and your username. Attach a screenshot of the transaction receipt that shows the exact amount, date, and time of payment. The electronic receipt is sent to the email address you specified.

We try to place ads in such a way that they don't interfere with your gaming experience. However, we can't remove ads completely: the revenue we get from advertising allows us to maintain and develop the service, while you can enjoy Yandex Games for free.

If you find that ads interfere with the game (slow it down or overlap with action buttons), report the problem via the form and attach a screenshot to illustrate the situation.

To learn how to take a screenshot, go to Help.

You can disable ads in all games and the catalog for 24 hours using one of the following methods:

To report inappropriate content in ad units or incorrect ad unit settings, use the Yandex Advertising Network feedback form.

If you believe that a game may violate the rules of our service or Russian law, contact us using the feedback form.