Deleting data
You can delete your own segments and their statistics stored by Yandex.
To delete data:
- Open Your data on Yandex and log in under the Yandex ID you use to work in Yandex Audience. To log in, enter the code from the SMS message sent to the phone number linked to this Yandex ID.
- Under Delete data, choose Yandex Audience.
- In the window that opens, click Delete. If you don't want to delete the data, click Cancel.
After your data is deleted, no one is able to access it, and Yandex stops using it.
You can restore segments and statistics within 14 days after deleting them. To do this, contact support. After 14 days, you won't be able to restore the data anymore.
Still have questions?
Alert
Customer support agents can only assist you with campaigns associated with your username. You can see your current username it in the upper-right corner of the screen. The agent will get access to your data only when processing your request.
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