Enable and configure auto-uploads
The first time you open the app, it will automatically ask if you want to turn on auto-uploads for your photos and videos. The files will only upload when you're connected to Wi-Fi. You can skip this step to enable auto-uploads and configure it in the app settings later.
Enable auto-uploads
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Open the account menu. To do this, tap the profile picture in the top left corner of the screen.
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Select Auto-uploading.
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Enable the options Upload photo and Upload videos.
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Allow the app to access your photos and location data (if you haven't done so already). On iOS devices, you'll also need to allow the app to run in the background and have continuous access to your location.
Note
Photos and videos from the device upload to the cloud in the background. If your internet connection drops during upload, the process will automatically continue when the connection is back.
Choose the network for auto-uploads
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Open the account menu. To do this, tap the profile picture in the top left corner of the screen.
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Select Auto-uploading.
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Choose which network to use to upload photos and videos:
- To upload only via Wi-Fi, disable Upload via cellular data.
- To use both Wi-Fi and mobile data for uploads, enable Upload via cellular data.
Alert
Mobile data charges may apply.
How do I know which photos are already on Yango Photo?
On iOS devices, the app only displays the files that are already in the cloud.
On Android devices, you'll see icons in the bottom right of photos. These icons help you tell the photos apart:
- [no icon] — the photo is in the cloud.
— the photo isn't in the cloud and is only on your device.
Why aren't auto-uploads working?
Ensure that the following conditions are met:
The Yango Photo app is launched
Auto-uploads work only when Yango Photo is running, including in the background. Open the app and make sure it's allowed to run in the background.
Auto-uploads are enabled
Check that auto-uploads of photos and videos are enabled in the Yango Photo app.
File access should be enabled in the app settings
Allow access to media files on the device in the app settings.
Location access should be enabled in the app settings
If photos and videos aren't auto-uploading in the background, check that you've allowed the app continuous access to your location.
Location services should be enabled on the device
Enable location services on your device. This is required for auto-uploads to work properly.
Files shouldn't be too large to upload in the background
Keep the app open and the screen on for some time.
Files should be in the right folders (for Android devices)
By default, photos and videos upload from the following folders and their subfolders: DCIM, Camera, Pictures, Images, and Videos. You can also configure the app so that folders with photos and videos from the WhatsApp and Viber folders also auto-upload to the cloud. If the files aren't uploading, make sure they are in one of the following folders or subfolders (on the device or a SD card).
The device shouldn't be in power-saving mode (for iOS devices)
Disable the power-saving mode. Background auto-uploads don't work in this mode.
For iOS devices with iCloud sync enabled, the Optimize iPhone Storage option should be disabled in the settings under the Photos section
If not disabled, your phone will only keep the copies of your photos and the original photos will be moved to iCloud. Copies of photos won't automatically upload to Yango Photo.
For auto-uploads to work, under Photos, select Keep Originals . Once this is done, your original photos will be saved to your phone, iCloud, and Yango Photo. You can upload old photos only after reviewing them.
If you're still having trouble, please contact support.