Yango and user data

Why does our app need access to some features of your device?

Android Permissions

All popular apps need access to some features of a phone in order to fulfill their functionality and provide a relevant user experience.

It’s standard for Android devices to notify the user when an app asks to do something that might be especially important. These notifications let the user know how an app operates behind the scenes — is it using the microphone, the camera, the location? You can always grant or refuse an app’s permission to access those features.

Our app only requires that users provide a valid phone number to order a ride. It doesn’t need personal information like name, birthdate, or passport number. It only asks to use features of your smartphone that will bring you a more enjoyable experience and maximize the quality of our service.

The table below explains the different kinds of Android permissions our app might ask for. You’ll notice we don’t ask for access to your calendar or email — we only ask for access to things that will make it easier for you to use the app. If you don’t want to grant a certain permission (or any permission at all), you can simply refuse. The app will still operate and you can place an order for a ride normally.

If you use an iOS device, please see the relevant iOS App Permissions section.

Permission type Details Why it’s necessary How to turn it off
Camera

take pictures and videos

If you want to pay for rides with your bank card, you can link it to your account in the app. We give you the option to scan the card number with your phone’s camera instead of typing it in manually. The app doesn’t store these images.

If you don't want to grant this permission, simply enter your card details by hand.

You can disable the app’s camera access in your device settings:

Settings → Apps → Yango → Permissions → Camera or Settings → Permissions → Camera → Yango

These menu names may vary depending on your device’s manufacturer.
Location

access to GPS data and network-based location information

The app automatically determines your current location to find a proper pickup point. This information can come from GPS, known Wi-Fi networks, or both.

If you deny location permission, you can manually enter your pickup address to order a car.

You can disable the app’s access to location services in your device settings:

Settings → Apps → Yango → Permissions → Your location or Settings → Permissions → Your location → Yango

These menu names may vary depending on your device’s manufacturer.

access approximate location (network-based)

Microphone

audio recording

In some countries where the service operates, riders can enter their destination or text chat with a driver via voice dictation.This feature may be available in other countries soon.

If you don’t grant this permission, you can still enter your destination address and driver chats manually.

You can disable the app’s microphone access in your device settings:

Settings → Apps → Yango → Permissions → Microphone or Settings → Permissions → Microphone → Yango

These menu names may vary depending on your device’s manufacturer.

Phone

call phone numbers directly

The app lets you call your driver with one tap.

If you don’t grant this permission, you can still contact your driver by dialing the number manually.

You can disable the app’s phone access in your device settings:

Settings → Apps → Yango → Permissions → Telephone or Settings → Permissions → Telephone → Yango

These menu names may vary depending on your device’s manufacturer.

read phone status and identity

This permission is related to a user's Android device ID (IMEI). Each user’s promo codes are linked to their device IDs in order to prevent fraud.

You can still order a car normally if you don’t grant this permission, but you can’t use promo codes.

Storage

modify or delete the contents of USB storage

These permissions save maps to your phone's local storage, sparing you the trouble of downloading them over and over again. This improves our app’s performance, saves your mobile traffic allotment, storage space, and battery.

You can still use the app if you deny this permission, but it might not run as quickly as it would otherwise — you’ll have to wait until the maps load.

You can disable the app’s storage access in your device settings:

Settings → Apps → Yango → Permissions → Storage or Settings → Permissions → Storage → Yango

These menu names may vary depending on your device’s manufacturer.

read the contents of USB storage

Other

read sync settings

Yandex has a large ecosystem of several dozen applications, and you can use any of these with one universal account. If you’re already logged into one of Yandex apps, these permissions save you from logging into the others. You can disable this if your device manufacturer offers the option.

toggle sync on and off

You can disable this if your device manufacturer offers the option.

view network connections

have full network access

This permission checks which internet connections are available and chooses the most suitable one. It allows the app to use a phone’s internet traffic and battery in the optimal way You can disable this if your device manufacturer offers the option.

prevent the phone from sleeping

This wakes up the phone up when there’s an order update, sending you a notification that your car has arrived, for example.

You can disable this if your device manufacturer offers the option.

view Wi-Fi connections

These permissions improve the app’s ability toidentify a user's location.

You can disable this if your device manufacturer offers the option.

connect and disconnect from Wi-Fi

receive data from the internet

This sends and receives data from the internet for the app to operate.

The app can’t operate without this permission even though your device manufacturer may offer the option to turn it off.

vibration control

If a user links his or her bank card tо the app by scanning the card number with the phone’s camera, this permission lets the app vibrate the phone when the camera successfully recognizes the card number.

You can disable vibration for the app in your device settings:

Settings → Apps → Yango → Notifications → Vibrate

These menu names may vary depending on your device’s manufacturer.

play install Referrer API

This lets developers have non-identifying information about app installation, like where users find it and when they install it. It’s a means to monitor distribution channels and protect against fraud.

You can disable this if your device manufacturer offers the option.

The app used to ask the following permissionbefore version 3.84.0. Google’s rules have changed, so this permission isn’t used in later versions.

SMS

receive text messages

Users receive a verification code via SMS when they sign up for the app. This permission lets the app look for that message to automatically verify a user’s mobile number.

Background mode

If you minimize the app and leave it running in the background, it will keep the following information updated:

- order status details

- your location if you have an active order and switched ‘live location’ on a screen. ‘Live location’ is our app’s feature that lets you show drivers your exact location as they approach a pickup point. It helps them find you more easily in busy areas or if you move away from a previously designated pickup point.

- promotional banners offering special deals

- your device’s geographical location, so the app can tell users if the service is available in their area or not.

The app doesn’t use camera or microphone permissions when it’s running in the background.

Users can disable background app refresh in their device settings.

Additional FAQ

  1. The app runs in the background, which means that it has the option to run all the time, even after you’ve turned it off. Several services let it bypass Android 8 protections that try to prevent apps from running in the background without the user knowing. Why?

    Background services are necessary for the multi-ordering function, a unique feature of our app that lets you place several orders at the same time from a single phone. This feature’s implementation meets Android 8.0 requirements to run in the background.

  2. Is it safe to add a bank card to your app?

    We have a Payment Card Industry Data Security Standard certificate (PCI DSS) which guarantees the proper levels of card data security. The app does not store bank card data, and the information you provide in the app is only needed for linking the app to your card.

Why does our app need access to some features of your device?

iOS Permissions

All popular apps need access to some features of a phone in order to fulfill their functionality and provide a relevant user experience.

It’s standard for iOS devices to notify the user when an app asks to do something that might be especially important. These notifications let the user know how an app operates behind the scenes — is it using the microphone, the camera, the location? You can always grant or refuse an app’s permission to access those features

Our app only requires that users provide a valid phone number to order a ride. It doesn’t need personal information like name, birthdate, or passport number. It only asks to use features of your smartphone that will bring you a more enjoyable experience and maximize the quality of our service.

The table below explains the different kinds of iOS permissions our app might ask for. You’ll notice we don’t ask for access to your calendar or email — we only ask for access to things that will make it easier for you to use the app. If you don’t want to grant a certain permission (or any permission at all), you can simply refuse. The app will still operate and you can place an order for a car normally.

If you use an Android device, please read about Android app permissions here.

Permission type Why it is used How to turn it off
Camera

If you want to pay for rides with your bank card, you can link it to your account in the app.We give you the option to scan the card number with your phone’s camera instead of typing it in manually. The app doesn’t store these images.

If you don't want to grant this permission, simply enter your card details by hand.

You can disable the app’s camera access in your device settings:

Settings → Yango → Camera or Settings → Privacy → Camera → Yango

Location

The app automatically determines your current location to find a proper pickup point. This information can come from GPS, known Wi-Fi networks, or both.

If you deny location permission, you can manually enter your pickup address to order a car.

You can disable location services for the app in your device settings:

Settings → Yango → Location or Settings → Privacy → Location services → Yango

Microphone

In some countries where the service operates, riders can enter their destination or text chat with a driver via voice dictation. This feature may be available in other countries soon.

If you don’t grant this permission, you can enter your destination address and text chats manually.

You can disable the app’s microphone access in your device settings:

Settings → Yango → Microphone or Settings → Privacy → Microphone → Yango
Contacts

In some countries where the service operates, users can order a taxi for other people besides themselves. In this case, the app asks for permission to access your contacts in order to more easily send ride information to a passenger in your contact list. This feature may be available in other countries soon.

If you decide not to use this permission, you can still enter the passenger’s contact information manually.

You can disable the app’s access to your contacts in your device settings:

Settings → Yango → Contacts or Settings → Privacy → Contacts → Yango

Mobile Data

The app needs access to mobile internet data to operate. If you opt out of this, you can still order a ride via Wi-Fi.

You can disable the app’s access to mobile data in your device settings:

Settings → Yango → Mobile Data or Settings → Privacy → Mobile Data → Yango

Background App Refresh

If you minimize the app and leave it running in the background, it will keep the following information updated:

- order status details

- your location if you have an active order and switched ‘live location’ on a screen. ‘Live location’ is our app’s feature that lets you show drivers your exact location as they approach a pickup point. It helps them find you more easily in busy areas or if you move away from a previously designated pickup point.

- promotional banners offering special deals

- your device’s geographical location, so the app can tell users if the service is available in their area or not.

The app doesn’t use camera or microphone permissions when it’s running in the background.

You can disable background app refresh for the app in your device settings:

Settings → Yango → Background App Refresh or Settings → General → Background App Refresh → Yango