Caller ID

Note. The Caller ID is available on devices running Android 6.0 and later.

The Caller ID can tell you who's calling if the incoming number isn't on your contact list. Unknown numbers are run through a database that's regularly updated with user reviews, among other data When you enable the Caller ID for the first time, the database is downloaded to your device. It takes up to 50 MB depending on the region. The database is downloaded only via Wi-Fi so that you don't use your phone's data allotment.

Phone numbers are also checked against the Yandex Business database. If a company is found in the Yandex Business database, you can see its name and field when you receive the call. If Yandex can't recognize a company, it suggests a category the call may belong to. For example, “Possible ad”.

The Caller ID is free. It has no access to the content of your calls and messages.

Required permissions

Permissions are automatically requested when you enable the Caller ID. You can also grant permissions later in your device settings.

General permissions

Phone access

Required to determine the moment of an incoming call.

Access to contacts

Required to detect calls from numbers that are not in the user's phone book.

This permission is also needed to display contacts from your phone book in your call history.

Pop-up windows

Display information about an incoming call on the device screen during a call.

Internet access

Required to request information about the number in the database.

Additional permissions

Some smartphone models require additional permissions.

Autorun

This feature automatically launches the app when you receive a call.

To grant permission:

  1. Go to Settings → Permissions.
  2. Tap Autorun.
  3. Choose Yandex Start.
Energy consumption

Required for the app to continue running when the battery is low.

To grant permission:

  1. Go to Settings → Power and performance.
  2. Tap Activity monitoring.
  3. In the list of apps, choose Yandex Start.
  4. Turn on No restrictions mode.
Notifications

Required to display information about an incoming call on the device screen during the call.

To grant permission:

  1. Go to Settings → Notifications → App notifications.
  2. In the list of apps, choose Yandex Start.
  3. Choose a theme name for notifications and enable the Show notifications, Pop-up notifications, and Lock screen options.

If the Caller ID isn't displayed on the lock screen during an incoming call:

  1. Go to Settings → Permissions → Other permissions.
  2. In the list of apps, choose Yandex Start.
  3. Enable Lock screen.

Enabling and disabling

  1. Tap Services .
  2. Choose Caller ID from the list.
  3. In the upper-right corner of the screen, tap.
  4. Enable or disable the Identify callers option.
Android 9

According to Google's rules, the assistant chosen in the default device settings identifies phone numbers. To turn on the Caller ID, choose the Yandex Start app as your default assistant.

  1. Tap Services .
  2. Choose Caller ID from the list.
  3. At the bottom of the screen, tap Turn on.
  4. In the hint, tap Go to settings.
  5. Choose Assistant → Yandex Start and tap OK.
  6. In the hint, tap Next.
  7. Grant the Yandex Start app the required permissions.

To change the assistant in settings:

  1. Go to your device settings.
  2. Choose Apps and notifications.
  3. At the bottom of the screen, tap More.
  4. Choose Default apps → Assistant and voice input → Assistant.
  5. Choose the assistant and tap OK.

View call history

To view information about incoming calls:

  1. Tap Services .
  2. Choose Caller ID from the list.

If you don't want calls from your contacts to be saved in history:

  1. Tap Services .
  2. Choose Caller ID from the list.
  3. In the upper-right corner of the screen, tap  → Settings.
  4. Turn on the Hide calls from address book contacts option.

Leave feedback about a number

If you want to report a number, or the app incorrectly identified the call category, leave your feedback. You can do this at any time.

  1. Tap Services .
  2. Choose Caller ID from the list.
  3. Tap the line with the number.
  4. Leave a review by answering the questions.

Sometimes we ask you to answer questions immediately after the call. This happens when we assume that a phone number belongs to a particular category, but there's little data collected on it yet.

Block calls

You can:

Block a call category
Note. This feature is available on devices running Android 10.0 and later.
  1. Tap Services .
  2. Choose Caller ID from the list.
  3. In the upper-right corner, tap.
  4. Go to Block calls and tap Allow blocking.
  5. Under Calls to block, choose a category:

    • Unwanted: Scammers, collectors, silent calls, and so on.
    • Advertisement for financial services: Ad calls from banks, microfinance organizations, and so on.
    • Other ads: Other ad calls.
  6. Under How to block calls, choose:

    • Decline immediately: Calls that meet the blocking conditions are automatically blocked. For you, it looks as if this call never existed.
    • Silence: Calls are silent. You can decide whether to decline or answer the call.

Blocked calls are displayed in the call list in the Caller ID.

Not all calls appear in the list. It depends on your device and its operating system.

Block a specific number
Note. Method of blocking numbers may vary and depend on your device's operating system and manufacturer.
If you received a call
  1. In Phone, go to Recent.
  2. To the right of the call, tap .
  3. Tap and choose Add to blacklist.
    Note. Depending on the device model, the path may vary.
If you received an SMS
  1. Open the message.
  2. To the right of the sender's name or phone number, tap  → Information.
  3. Choose Block and report spam.

To view the list of blocked numbers, in the Phone app, go to Recent and tap  → Settings  → Blocked numbers.

Unblocking calls

Note. Depending on the device, the path may differ.
Unblocking a call category
  1. Tap Services .
  2. Choose Caller ID from the list.
  3. In the upper-right corner, tap.
  4. Go to Block calls → Calls to block and disable the category you want to unblock.

Unblock a specific number
  1. Open your phone settings.
  2. In Phone, go to Recents and tap  → Settings  → Blocked numbers.
  3. Tap the minus sign to the right of the number.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Problems with Caller ID

I can't download the database of numbers

To download the offline database, you need:

  • Battery charged to 21% or higher.
  • Active Wi-Fi connection.
  • Free memory up to 50 MB.
The Caller ID doesn't turn on
Make sure that the Caller ID is enabled in settings.
The Caller ID doesn't work
Make sure you've granted the Caller ID all required permissions and allowed the app to run in the background in the battery settings. If the problem persists, contact support.
The Caller ID doesn't identify the number
The Caller ID can't identify hidden numbers. Only your mobile carrier can do that.
The Caller ID doesn't block numbers
The Caller ID doesn't block calls automatically. Numbers are blocked by the user.
Calls are declined
The Caller ID doesn't block calls. They are blocked in your device settings or by the mobile carrier.
The Caller ID window may block the information I need from view

The Caller ID window may block the information on the Phone app screen from view. Tap the Caller ID window and drag it to a convenient location. The new position will be pinned for future calls.

Why isn't call blocking enabled by default?
We give our users an opportunity to choose whether to trust the Caller ID and enable automatic blocking of calls from specific categories, or to manually decline or take calls from identified numbers.
I have enabled call blocking but still get courtesy calls. Why?
Some categories of organizations (such as banks) often use the same numbers for both courtesy calls and important calls to their customers. If that's the case, we inform you that the call may be advertising but we don't block it in case you're a customer expecting a call from that organization.