Technical guide

How can I view message headers?

By default, only the body of the message and the header showing From, To, Date, and Subject are displayed in the user's mailbox.

The full message headers contain detailed information about the email message:

Exact time the message was sent and delivered
Encoding
Type of message
Message path from the sender's server to the recipient
Protocol through which the message is received

Information from the message headers can help fight spam or resolve a technical issue with your mailbox.

To view message headers in Yandex Mail, open a message, click , and select Message properties.

You can also view the full source of the message in any of the email clients that you use or in other email services.

Viewing message headers in email clients

Microsoft Outlook 2010 and higher

Open the email in a separate window by double-clicking it in the email list.
Click the icon in the Tags section.

Microsoft Outlook 2007 and older

Right-click the email and choose Message parameters.

Outlook Express

Right-click the email and choose Properties. Go to Details and copy the text there.

Mozilla Thunderbird

Open a message and click Other actions → View source.

The Bat!

Right-click a message and select Specials → View source.

Apple Mail

Select a message from the list and go to View → Message → Long headers.

Viewing email properties in other email clients

Gmail

Open the message. In the More menu, select Show original.

Mail.ru

Open a message, then go to the More menu and select View headers.

QIP.ru (pochta.ru)

Open a message, then go to the More menu and select View source.

Rambler

Open a message and click .

Ukr.Net

Open a message, then go to the More menu and select Download email.

Outlook.com

If you use Outlook.com, Hotmail.com, or Live.com, open the message, go to the Actions menu, and select View source text.

Yahoo

Open the message, go to the Actions menu, and select Full header.

How do I download the original letter?

Select your browser:

Yandex Browser

Open email properties and click Save in the browser address bar.

Google Chrome

Open email properties and click Save in the browser address bar.

Mozilla Firefox

Open the email properties, right-click anywhere on the page and choose Save as.

Internet Explorer

Open email properties.
Right-click anywhere on the page and choose Select all.
Right-click the selected text and choose Copy.
Open Notepad and paste the copied text.
Select File → Save as.
In the File name field, enter yandex_email.eml.
In the File type field, choose All files.
Tap Save.

Edge

Open email properties.
Right-click anywhere on the page and choose Select all.
Right-click the selected text and choose Copy.
Open Notepad and paste the copied text.
Select File → Save as.
In the File name field, enter yandex_email.eml.
In the File type field, choose All files.
Tap Save.

Safari

Open email properties.
Right-click anywhere on the page and choose Save page as.
In the Format field, choose Source code of the page.
Tap Save.
In the Save plain text popup window, click Don't add.

How do I copy an email address?

Open the email.
Highlight the address in the browser's address bar.
Right-click the selected text and choose Copy. You can paste the copied address in an email to support. It will help solve a technical problem in your inbox.

How to take a screenshot?

Screenshot is a snapshot of the computer's or mobile device's screen which can be created with standard tools or a special program.

You can learn to take screenshots by reading the How to take screenshots article.

How can I configure how mailto links are handled in different browsers?

mailto links are links that contain an email address and open the mail program. To make them redirect you straight to the Yandex Mail compose message page, configure the mailto protocol handler in your browser.

Yandex Browser
Mozilla Firefox
Google Chrome

Yandex Browser

From Yandex Mail

From the extensions page

From Javascript console

Yandex Mail prompts you to set the protocol handler:

Log in to your Yandex Mail account.
Click the icon in the right part of the SmartBox.
Click Allow.
Click the Finish button.

If the Yandex Mail button extension is enabled, mail links will open in Yandex Mail.

To enable the extension:

Click → Extensions.
Turn on the ** Mail** extension in the ** Yandex Services** section.

If the icon doesn't appear in the page header, you can configure Yandex Mail as the handler manually:

Go to the Yandex Mail page.
Click Ctrl + Shift + J to open the JavaScript console.

Type the following command in the console and click Enter:

navigator.registerProtocolHandler("mailto",
"https://mail.yandex.com/compose?mailto=%s",
"Яндекс Почта");

Click Allow in the new window.

Note

You can close the JavaScript console by clicking or pressing Ctrl + Shift + J (on Windows) or ⌘ + ⌥ + J (on macOS).

Mozilla Firefox

Click → Settings.
Select Applications → mailto.
Select Use Yandex Mail in the right.

Google Chrome

From Yandex Mail

In the browser settings

Go to the Yandex Mail page.
Click the icon in the address bar.
Select Allow → Done.

Click → Settings.
Select Show advanced settings.
Click Content settings in Privacy.
Select Allow sites to request to ask to become default handlers for protocols in Handlers.
Click Manage handlers.
Select mail.yandex.com in mailto.

How can I copy a message from the error console?

Information from the error console can help resolve a technical problem with your mailbox caused by software conflicts (browsers, extensions and addons, firewalls, antivirus or other programs).

Chromium-based browsers (Yandex Browser, Google Chrome)

To open the error console:

Use the keyboard shortcut Ctrl + Shift + I or select Tools → Developer tools in the menu.
Go to the Console tab.
Go to Filter → Errors.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take multiple screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

Internet Explorer 8 and higher

To open the error console:

Press the F12 button or choose Developer tools in the menu.
Go to the Console tab.
Right-click the mouse in any area of the console and disable the options Warnings, Messages and Log. Leave the Errors option selected.

Perform actions that cause the error. If any messages appear in the console, right-click the mouse in any area of the right column and select item Copy all.

Mozilla Firefox

To open the error console, use the keyboard shortcut Ctrl + Shift + J or click in the top right corner and select Web developer → Browser console. Make sure that the Errors option is checked in all tabs — click the icon in each tab.

Alert

Clicking the name of the tab instead of the icon disables error checking. Make sure error checking is on (the tab is blue).

Perform actions that cause the error. If any messages appear in the console window, expand the window to fit the entire screen and take a screenshot of the contents. Take multiple screenshots if you need to scroll down to view the entire contents.

Opera

Enable the error console Click the Opera button in the top left corner and select More tools → Enable developer tools.

To open the error console, use the keyboard shortcut Ctrl + Shift + I or select Developer tools → Web inspector in the menu. In the window that opens, go to Console.

To open the error console:

Use the keyboard shortcut Ctrl + Shift + I or select Developer tools → Web inspector in the menu.
Go to the Console tab.
Go to Filter → Errors.

Safari

Enable the error console To do this, click in the top right corner of the screen, go to Preferences → Advanced, and check the box Show Develop menu in menu bar.

To open the error console, use the keyboard shortcut Ctrl + Alt + C or click in the top right corner of the screen and select Develop → Show error console. In the window that opens, go to Console.

For additional information, you can also take a screenshot of Network contents.