Error loading and displaying the Yandex Disk page

When using Yandex Disk, some of the following issues might occur: buttons stop working, page elements don't load, photos don't open, files fail to download, or the browser reports an error.

Why this happens and how to fix it:

The browser doesn't display the page correctly

To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from the memory. If you change the file name in the desktop application and the browser loads information about this file from memory, you will see an outdated file name.

Try refreshing the page to load its updated version. If the problem persists, clear the browser cache and delete all cookies.

Extensions block Yandex Disk

Yandex Disk may work incorrectly due to browser add-ons and extensions. To check if this is the case, temporarily disable them. If Yandex Disk is working incorrectly because of an ad-block or an antivirus extension, add Yandex Disk to the list of exceptions for that extension.

Data blocking enabled in the browser

Follow the instructions for your browser to disable data blocking:

Yandex Browser
  1. Open your browser settings.
  2. Go to Websites.
  3. Scroll down and click Advanced site settings.
  4. Scroll down to Cookies.
  5. Disable Restrict third-party cookies.
Mozilla Firefox
  1. ****Open the browser settings.
  2. Go to Privacy & Security.
  3. Scroll down to Cookies and Site Data.
  4. Click Manage Exceptions....
  5. In the field Address of website, enter https://disk.yandex.com/client/disk.
  6. Click Allow.
  7. Save your changes.
Google Chrome
  1. Open your browser settings.
  2. In the left menu, select Privacy and security.
  3. Go to Site settings and click Third-party cookies.
  4. ****Disable it.
Opera
  1. Open your browser settings.
  2. Go to Privacy & security.
  3. Open Site settings → Third-party cookies.
  4. ****Disable it.
Edge
  1. Open the browser settings.
  2. Go to Cookies and site permissions.
  3. Under Cookies and site data, you'll see the option Block third-party cookies.
  4. ****Disable it.
Internet Explorer
  1. Open the browser properties.
  2. Go to Privacy and click Advanced.
  3. Under Third-party cookies, select Accept.
  4. Save your changes.

You are using an outdated browser

An outdated browser may not support the technologies used for fast and convenient page loading. Install the latest version of your browser.

Your Internet connection is affected by an antivirus, firewall, or proxy

Yandex Disk may work incorrectly due to an antivirus, firewall, or proxy server. To check this, temporarily disable them. If Yandex Disk isn't working properly because of an antivirus or firewall, add Yandex Disk to the antivirus or firewall's exceptions.

The internet connection slowed down

Check your connection speed at yandex.com/internet. Close all tabs in your browser except Yandex Disk. Turn off applications that use the internet and refresh the page.
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