Contact support
What is your question?
You may find a solution under Installing the program.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
You may find a solution under I can't log in to Yandex Disk.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
Please specify the problem:
I can't select a different folder for syncing
You may find a solution under How can I select a different folder for syncing with the server?.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
I can't set up the program to work through a proxy server
The tips from the section Using a proxy server might help you.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
I can't enable or disable autorun
You may find a solution under Autorun.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
The program won't update automatically
You may find a solution under Automatic update.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
Please specify the error:
Connection error
The program cannot connect to the server. Please make sure that your Internet connection is stable and try disabling your antivirus or firewall.
Make sure that the following ports are open: 443, 5222. If you use a proxy server, try disabling it.
Unable to read file
The app cannot access certain files in the Yandex Disk folder. This means that the file is either used by another program or that the file name contains invalid (non-Unicode) characters.
Check the program's access rights to your Yandex Disk folder and the files it contains. Files for syncing can't be in use by another program.
Login error
This error means that you are not logged in. Click the error message and enter your username and password.
Storage allowance reached
You have run out of storage space on Yandex Disk. Remove unnecessary files, empty the Trash, or buy additional space.
Sync folder unavailable
The folder selected for synchronization is not accessible or has been deleted. Check that the folder is in the right place or select another folder.
For more information, see Select files and folders to sync.
Disk setup not complete
You installed the app but didn't select a folder to sync or are not logged in to the program.
Sync folder conflict
The folder you entered in the program settings is already being used by another Yandex Disk account. It is not possible to use the same synchronization folder with different accounts. Choose a different folder in the program settings.
For more information, see Select files and folders to sync.
Sync folder not selected
You haven't chosen a folder to sync with the Disk. You can choose a folder in the program settings.
For more information, see Select files and folders to sync
The file is too large
You're trying to upload a file larger than 1 GB. You can only upload such files to Yandex Disk with an active Yandex 360 Premium plan.
For more information, see Select files and folders to sync.
It is not possible to upload a file greater than 50 GB
The Yandex Disk folder contains files larger than 50 GB. Files of this size cannot be uploaded to Disk.
You may find a solution under Solving problems with syncing.
If this didn't help, contact support. Make sure you've attached the program logs to your message.
When you delete files in the program, they are moved to the Trash and stored there for 30 days. They are then automatically deleted from the server. Once deleted from the server, these files cannot be restored.
If you want to delete a file from your computer, but save it on the server, follow the instructions to set up Custom folder syncing.
For the correct and secure work of Yandex Disk, we recommend using our official apps and programs.