Problems with auto-uploads

Photos and videos may not upload to Yandex Disk for several reasons:

The Yandex Disk app isn't running

Auto-uploads work only when Yandex Disk is running, including in the background. Open the app and make sure it's allowed to run in the background.

Auto-uploads aren't enabled

Make sure that photo and video auto-uploads are enabled in Yandex Disk app. How to do this

The iOS settings don't allow content updates for Yandex Disk

Allow content updates in Settings → General → Content update.

Location services are disabled on the device

Enable location services on your device. This is required for auto-uploads to work properly.

Yandex Disk has no access to your location

If your photos and videos aren't auto-uploading in the background, make sure you've given the app permission to always access your location. How to do this

The device is in power-saving mode

Disable the power-saving mode. Background auto-uploads don't work in this mode.

The device has iCloud sync enabled, and Optimize storage is selected in the Photos settings

This means your phone will only keep copies of your photos, and the original photos will be moved to iCloud. Copies of photos don't automatically upload to Yandex Disk.

For auto-uploads to work, select Save originals in the Photos settings. Once this is done, your original photos will be saved to your phone, iCloud, and Yandex Disk. You can upload old photos only after reviewing them.

The files are too large to upload in the background

Keep the app open for a while and the device screen turned on.

Most likely, this was because you've enabled upload to unlimited storage. Media files aren't stored in the Camera folder when upload to unlimited storage is enabled. You can view them under Photos on the Yandex Disk page. For more information about auto-uploads, see Auto-upload options.

To resume photo and video auto-uploads to the Camera folder, disable upload to unlimited storage. How to do this

Someone else's files may end up on your Yandex Disk if you log in on someone else's mobile device. In this case, if auto-uploads are enabled, files from this device will upload to your Yandex Disk.

You can stop uploading other people's files to your Yandex Disk in the following ways:

Log out on all devices

To prevent other people's files from uploading to your Yandex Disk, log out of Yandex Disk on all devices. How to do this

Revoke program and app access

You can also revoke access of Yandex Disk programs and apps to your files on the server:

1. Open the Access management page.
2. Look through the list and find all the lines that feature Yandex Disk.
3. Click each line, and then click Delete.

Images are stored on Yandex Disk in their original quality. They are not compressed during upload. However, the Yandex Disk app generates lower-resolution previews to reduce data traffic and provide a smoother user experience. You'll see a preview if the file size doesn't exceed 50 MB. To view an image in its original quality, download it to your mobile device.

If the video quality is low in the app, it's probably because the video player is set to a low resolution. You can select a higher resolution. In the app, you can watch videos in the maximum quality 1080p. If the video resolution is higher, you can download it to your mobile device to watch it in the original quality.

When you run out of space on Yandex Disk, your access will be restricted. To remove the restrictions, you can:

• Delete some files (go to Yandex Disk to delete files).
• Empty the Trash, because files stored there also take up space (View files in Trash).
• Buy additional space (select a paid plan).

Otherwise, your access to Yandex Disk will be blocked after 44 days, and after 6 more months, all your files will be permanently deleted. For more information about these restrictions, see Yandex Disk space.

If you don't want auto-uploads to use up all your Yandex Disk space, enable upload to unlimited storage in the app settings. How to do this.