Download file

  1. Select the desired files.
  2. Tap Share at the bottom of the screen.
  3. Choose Share file.
  4. Choose Save to Files.

Download a file from a shared link

If someone sent you a Yandex Disk link to a file or folder, you can download it to your device.

To save the shared file to your device, click the link you received and then click Download.

Note

You can also copy the file to your Yandex Disk.

Files won't download

Why this happens and how to fix it:

Downloads are disabled for this file

If a shared file was downloaded too many times in one day, downloads may be temporarily disabled. This restriction lasts for 24 hours, then you can download the file. If you don't want to wait, save the file to your Yandex Disk using the Save to Yandex Disk button. To download public files without restrictions, activate any Yandex 360 plan. How to do this

Note

You can only download folders that contain less than 10,000 files or are not larger than 50 GB. You can save larger folders to your Yandex Disk if they don't contain files exceeding 1 GB, or if you have an active Yandex 360 plan.

The file owner has disabled downloads

If the file owner selected the Disable download option when creating the link, you won't be able to download the file or copy it to your Yandex Disk. The file is view-only. Ask the file owner to create a link that allows file downloads.

The internet connection slowed down

Check your connection speed at yandex.com/internet. Try closing other apps that are using the internet, and then restart Yandex Disk.

I downloaded a file and edited it, but the changes didn't sync

If you changed a downloaded Yandex Disk file on your phone and the changes didn't sync automatically, it's because sync wasn't enabled in the Yandex Disk app. In this case, you can download and upload files only manually. But you can enable photo and video uploads to unlimited storage. How to do this

Contact support

If you've encountered a problem in the Yandex Disk app, please report it through the in-app feedback form:

  1. Tap the profile picture in the top left corner.
  2. Select Help and support → Support.
  3. Specify the subject of your request.
  4. Describe the problem in as much detail as possible.

Note

To report mobile app issues, please do this from within the app, not from the Help section. This will help us get your request to the right support agents, and you'll get a quicker response. When you report a problem through the app, we can also see technical information that helps resolve the issue.

If the app crashes and you can't send us a message from it, please use the feedback form to report the error.