Yandex Disk and user data

When you use the Yandex Disk app, Yandex collects and transfers your data to its servers. Yandex processes data according to its Privacy Policy and License Agreement.

To protect your data, follow the General recommendations for protecting personal information.

If you have any questions or problems, please contact support using the form at the bottom of the page.

What data the Yandex Disk app transfers

Type of data	Why data is transferred	How to disable data transfers
Files and metadata	The service is used for storing files (photos, videos, documents, notes, and other files), as well as metadata (file size, download time, location, information about shared data users, and actions with files).	Permission is required to access the Photo app and camera. You can revoke permissions in your device's system settings. You can't disable transmitting only part of the metadata. If you don't want to send metadata, don't use the Yandex Disk app.
Usage information	Improving the service.	You can't use the app without sharing this data. If you don't want to send this data, don't use the Yandex Disk app.
Technical characteristics of the mobile device	Improving the quality of the app's performance.	You can't use the app without sharing this data. If you don't want to send this data, don't use the Yandex Disk app.
Reports on app crashes	Improving the quality of the app's performance.	You can't use the app without sharing this data. If you don't want to send this data, don't use the Yandex Disk app.
List of installed apps	Analyzing user problems.	Data is sent from the feedback form when the user reports a problem.
Network type and free space on the device	Analyzing user problems.	Data is sent from the feedback form when the user reports a problem.
Location	Improving the quality of the search function.	Requires permission to search for location using the network or GPS. You can disable location data transfer in the system settings of your device
Spoken phrases	Voice input for search queries.	Permission is required to use the microphone. You can disable data transfer in the system settings of your device

The only way you can stop the transfer of data that can't be disabled in the app or system settings is by removing the Yandex Disk app.

Contact support

If you've encountered a problem in the Yandex Disk app, please report it through the in-app feedback form:

Tap the profile picture in the top left corner.
Select Help and support → Support.
Specify the subject of your request.
Describe the problem in as much detail as possible.

Note

To report mobile app issues, please do this from within the app, not from the Help section. This will help us get your request to the right support agents, and you'll get a quicker response. When you report a problem through the app, we can also see technical information that helps resolve the issue.

If the app crashes and you can't send us a message from it, please use the feedback form to report the error.

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