Problems with auto-uploads

Photos and videos may not upload to Yandex Disk for several reasons:

Auto-uploads aren't enabled

Make sure that photo and video auto-uploads are enabled in Yandex Disk app. How to do this

Yandex Disk has no access to your gallery

Make sure you've allowed the app access to your photos and videos. To do this, open App permissions in your device settings through the search bar and choose Photos and videos. If access is denied, tap the app name and choose Allow.

Files upload to wrong folders

By default, photos and videos upload from the following folders and their subfolders: DCIM, Camera, Pictures, Images, and Videos. You can also configure the app so that folders with photos and videos from the WhatsApp and Viber folders also auto-upload to Yandex Disk. If the files aren't uploading, make sure they are in one of the following folders or subfolders (on the device or a SD card).

You've selected a different account for auto-uploads

Make sure that you're looking for photos in the account specified in the auto-upload settings. If required, modify it — all photos will upload automatically. You can delete photos from your old account manually. How to choose an account for auto-uploads

You've logged out of the account that you've used for auto-uploads

When you log out of the account selected for auto-uploads, the auto-upload option is automatically disabled. Open the settings and select a new account for photo and video auto-uploads. How to choose an account for auto-uploads

Most likely, this was because you've enabled upload to unlimited storage. Media files aren't stored in the Camera folder when upload to unlimited storage is enabled. You can view them under Photos on the Yandex Disk page. For more information about auto-uploads, see Auto-upload options.

To resume photo and video auto-uploads to the Camera folder, disable upload to unlimited storage. How to do this

Someone else's files may end up on your Yandex Disk if you log in on someone else's mobile device. In this case, if auto-uploads are enabled, files from this device will upload to your Yandex Disk.

You can stop uploading other people's files to your Yandex Disk in the following ways:

Log out on all devices

To prevent other people's files from uploading to your Yandex Disk, log out of Yandex Disk on all devices. How to do this

Revoke program and app access

You can also revoke access of Yandex Disk programs and apps to your files on the server:

1. Open the Access management page.
2. Look through the list and find all the lines that feature Yandex Disk.
3. Click each line, and then click Delete.

Images are stored on Yandex Disk in their original quality. They are not compressed during upload. However, the Yandex Disk app generates lower-resolution previews to reduce data traffic and provide a smoother user experience. You'll see a preview if the file size doesn't exceed 50 MB. To view an image in its original quality, download it to your mobile device.

If the video quality is low in the app, it's probably because the video player is set to a low resolution. You can select a higher resolution. In the app, you can watch videos in the maximum quality 1080p. If the video resolution is higher, you can download it to your mobile device to watch it in the original quality.

When you run out of space on Yandex Disk, your access will be restricted. To remove the restrictions, you can:

• Delete some files (go to Yandex Disk to delete files).
• Empty the Trash, because files stored there also take up space (View files in Trash).
• Buy additional space (select a paid plan).

Otherwise, your access to Yandex Disk will be blocked after 44 days, and after 6 more months, all your files will be permanently deleted. For more information about these restrictions, see Yandex Disk space.

If you don't want auto-uploads to use up all your Yandex Disk space, enable upload to unlimited storage in the app settings. How to do this.