How to top up the balance

Yandex 360 services are prepaid. Your organization's balance should hold enough funds to cover the daily service costs. The cost is charged at the end of the day. You can top up your organization's balance with a bank card or a wire transfer.

All transactions are made in Russian rubles.

How to check your balance

To see your organization's balance, go to your account and click Finances → Payment and service plan.

You'll see your organization's balance, how long it will last, and the monthly top-up amount.

How to top up your balance

You can top up your balance with a bank card or a wire transfer.

Yandex accepts payment only with cards issued by Russian banks.

Only sole proprietors and legal entities can make payments via wire transfers.

To top up the balance:

1. In the organization's account, go to Finances → Payment and service plan. The administrator or the payment and service plan manager who tops up the organization's balance becomes the payer.

   Who are payers

   The payer is an administrator or payment and service plan manager who topped up the organization's balance with a bank card or downloaded an invoice to be paid from the organization's account. The one who does it first becomes the main payer. Only the main payer can set up autopay.

   Organizations can have multiple payers.

   What you need to know:

   • A user can be a payer only for one organization. There's an exception when several organizations in Yandex 360 are connected under one contract and serve a single company.

   • The main payer role can't be revoked.

   • If you remove an administrator with a main payer role, autopay as a top-up method for your organization will become unavailable.

2. Click Top up.

3. Enter the amount you want to add to your balance. The field already indicates the amount based on your plan, the selected period, the number of connected employees, and add-ons.

4. Select a payment method:

   Bank card

   Wire transfer

   Click Pay by card. Enter the card details. After the payment is complete, the card will be used for autopay in the future. How to manage autopay

   Click Download the invoice for payment. You can use this invoice to make a bank transfer. The time required to process a payment depends on the bank and usually takes up to 3 business days.

   Important

   When making a wire transfer, always specify your organization's Yandex 360 account number in the payment reference/description. This number is listed on your invoice. We need this number to ensure the payment is not lost and can be quickly traced if needed (for example, when you have multiple legal entities).

Autopay

Autopay is enabled automatically when you top up your organization's balance with a bank card.

Autopay is triggered when the organization's balance runs out of money. By default, we deduct an amount that's enough to cover the monthly service cost for your organization.

If there aren't enough funds for a monthly payment, we will first try to deduct funds for two weeks, and then, if there still aren't enough funds, for one week.

Managing autopay

Changing the bank card

To change the card for autopay, go to Autopay and click  → Change card. Select another card or enter the details of a new card and click Link.

Disable

To disable autopay, go to Autopay and click  → Pause.

Resume

If you've disabled autopay and want to re-enable it, go to Autopay and, under the balance amount, click  → Resume. Select a card or enter the details of a new card and click Link.