Receiving and reading emails
To open an email, click the row displaying its subject and contents. Neural Filter with YaGPT can help you read important emails without opening them.
In addition to the basic email operations (such as reply, forward, delete, or mark as spam), you can translate an email, view its properties or create a filter for that type of email.
Quick reply or forward
You can reply to the sender or to all participants of the correspondence from the message reading page.
If you want to reply to only some participants of the correspondence, click Reply, then to open the full reply form, and remove the recipients you don't want to send the message to.
To forward an email, click Forward at the top of the page.
Create an event in Yandex Calendar
To create an event in Yandex Calendar, open an email and click the calendar icon in the top right corner.
The full event creation form will open, and all the participants in the conversation will be automatically added to the Participants field.
Note
This feature is available for all emails except those from subscriptions.
Reply later
If you received a message but can't read it or reply to it right now, postpone it until a more convenient time. To do this, click Remind me later on the top panel in the message window.
To postpone a message to reply at a certain time:
On the top panel, click 
→ Remind me later and choose when you would like to handle the message.
Select a message and check the box to the left of the sender's name. Click Remind me later on the top panel and choose when you would like to return to the message.
The message will be stored in a separate folder until the specified time.
When the time to which you postponed the message comes, the message will be moved back to its original folder and pinned at the top of the list. A reply-later email icon with a reminder time will appear on the right side of the line.
You can cancel the reminder if you read the message before the specified time. To do this, click Delete reminder in the message window under the message header or on the top panel. The email will return to its original folder.
View attachments
Certain types of attachments can be opened directly in the Yandex Mail web interface without using additional applications. The following file formats are supported:
- Documents:
DOC/DOCX,XLS/XLSX,PPT/PPTX,ODT,ODS,ODP,CSV,RTF,TXT, andPDF. - Images:
JPG,PNG,GIF,BMP,TIFF,EPS,PSD,CDR,AI - Archives:
ZIP,RAR, andTAR.
If an email contains an attachment, it is displayed as a thumbnail or the 
icon in the email list.
How to disable attachment thumbnails:
- In the top right corner, click
→ All settings. - Select Interface.
- Disable the show attachments in message list option.
You can view an attachment, save it to Yandex Disk, or download it from the email page:
Viewing documents and archives
To view a certain document or archive, select it and then click View. The file will open in a new window.
View images
The attached images are displayed as thumbnails. To open an image in view mode, left-click its thumbnail.
To exit the view mode, click in the upper-right corner or press Esc.
View emails in a thread
Turn on grouping by subject to link messages into threads. You can view any message from the thread by clicking on the line containing that email. For more information, see the section Grouping emails by subject.
Problems with getting and viewing emails
This step-by-step guide will help you solve issues with viewing and receiving emails. Before you start, open Yandex Mail in a new tab to follow the recommendations.
Select a problem:
Please specify whose emails you aren't receiving.
Check that the sender's email address isn't blacklisted. Remove the email address from the blacklist if this is the case. Find out if the sender recorded your email address correctly. Then ask them to send you an email again.
I still don't see any new email in my Inbox
Try looking through all of your mailbox's folders.
Make sure that your message filters don't contain a filter that deletes these types of emails. If any filter is doing this, disable it.
Select this email and click Not spam!. The email will then be moved to your Inbox. After that, open your email filters and whitelist the sender's email address. Emails sent from whitelisted email addresses are never moved to the Spam folder.
Make sure your email filters are not configured to send such emails into this folder. If any filter is doing this, disable it.
Check that you entered your email address correctly on the website from which you are expecting a message. After that, contact the website's support team and request another email.
I still don't see any new email in my Inbox
Try looking through all of your mailbox's folders.
There are several reasons why emails might be deleted or moved:
This is a filter that deletes or moves email messages
-
Make sure there are no mail filters that delete incoming messages or move them to other folders. If this is the case, try to disable them temporarily and see if the emails arrive to the Inbox folder.
If there is a filter that you didn't create, it was probably created automatically. This can happen if you move an email to another folder and click Yes when a pop-up asking "Move messages like this into this folder?" appears.
The sender is listed as a disabled subscription
- Emails are moved to Trash when you disable the subscription that they're associated with using the Manage subscriptions feature. In Settings, select Manage subscriptions, open the Disabled tab, and check if the sender is listed there. If you want the emails from this sender to appear in your Inbox, select the subscription and click Receive emails from this sender.
Select this email and click Not spam!. The email will then be moved to your Inbox. After that, open your email filters and whitelist the website's email address. Emails sent from whitelisted email addresses are never moved to the Spam folder.
Newsletters and notifications from social networks may be sorted into special system folders by default. In that case, they are not duplicated. You can disable this option in the Yandex Mail settings.
Make sure your email filters are not configured to send such emails into this folder. If any filter is doing this, disable it.
There are several possible reasons you're not receiving emails:
Your mailbox is full
- When registering in Yandex Mail, you get 10 GB of storage space for your emails. When your mailbox fills up and there is less than 200 MB of space left, the available volume automatically increases by 1 GB, provided that you regularly log in to the Yandex Mail web interface. If you don't do this, your mailbox may become full, and you won't be getting any new emails. To solve the problem, open the full Yandex Mail version in your browser and log in to your account.
Confirmation of new mailing lists is enabled
- Confirmation of new mailing lists blocks mailings unless you specifically agreed to receive them. Open Settings, go to Manage subscriptions, open the New tab and check if the mailing list you need is there. If it isn't, check the Disabled tab as the mailing list could have been included in this list earlier.
Technical issues on the sender's side
- Contact the administration of the website you're expecting the email from. You might not have received the email due to technical issues on the website's servers, heavy traffic, or other reasons.
There are a few reasons why this might occur:
The browser doesn't display the page correctly
-
To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from the memory. For example, if the browser loads the incoming mail page from the cache, it shows an outdated number of new messages.
Try refreshing to force a fresh download of the page. If the problem persists, clear the browser cache and delete all cookies.
Extensions block Yandex Mail
- Mail may work incorrectly due to the browser add-ons and extensions. To check if this is the reason, temporarily disable them. If Yandex Mail works incorrectly because of an ad blocking or antivirus extension, add Yandex Mail as an exception to the extension.
You are using an outdated browser
- An outdated browser may not support the technologies used for fast and convenient page loading. Install the latest version of your browser.
There are a few reasons why this might occur:
The browser doesn't display the page correctly
-
To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from the memory. For example, if the browser loads the incoming mail page from the cache, it shows an outdated number of new messages.
Try refreshing to force a fresh download of the page. If the problem persists, clear the browser cache and delete all cookies.
Extensions block Yandex Mail
- Mail may work incorrectly due to the browser add-ons and extensions. To check if this is the reason, temporarily disable them. If Yandex Mail works incorrectly because of an ad blocking or antivirus extension, add Yandex Mail as an exception to the extension.
You are using an outdated browser
- An outdated browser may not support the technologies used for fast and convenient page loading. Install the latest version of your browser.
Check the address shown in the To field of these messages.
If your address contains a hyphen but you receive email for an address with a dot, or vice versa, the messages are probably yours, not someone else's.
Yandex Mail doesn't distinguish between dots and hyphens in email addresses.They always belong to the same recipient. For example, if you registered my-address@example.com, you can also send and receive emails via my.address@example.com. No one else can use either of these addresses.
If your address contains uppercase letters but you get email meant for the same address with lowercase letters (or vice versa), the messages are probably meant for you.
Yandex Mail doesn't distinguish between addresses that use uppercase and lowercase letters.They always belong to the same recipient. For example, If you registered my.address@example.{com, you can also send and receive emails via My.address@example.com. No one else can use either of these addresses.
If you're receiving emails from an address you don't recognize, there could be several reasons:
Sender error when providing the address of the recipient
- If you received a message from an unknown sender, the sender may have made a mistake when specifying the address of the recipient. You can inform the sender of the mistake or just ignore the email.
Someone registered on a website using your email address as a contact
-
Some websites allow registration without email confirmation. This means that people can enter an email address that is not theirs. Even if someone enters your address on a website, they can't use your mailbox. If you don't want to receive email from this site:
- Add the sender's address to the blacklist.
- Contact the website administrator and inform them that your address was provided on their site by mistake.
If you've received an email from someone you know but it was sent to another address, then your address is probably listed in the Bcc field. Such messages may be meant for you. Contact the sender some other way and ask them.
In some cases, this may happen if another mailbox is configured to forward messages to your address. If forwarding was set up by someone else, contact the administrator of the server hosting the mailbox that forwards your emails and attach a copy of the email along with its properties.
If you've received email from someone you don't know meant for another address, then your address is probably listed in the Bcc field. Messages like this might be spam.
In some cases, this may happen if another mailbox is configured to forward messages to your address. If forwarding was set up by someone else, contact the administrator of the server hosting the mailbox that forwards your emails and attach a copy of the email along with its properties.
If you haven't found your issue on the list, please contact our support team using the form below.