FAQ
If an employee deletes emails from their mailbox, will the copies of these emails remain in the archive?
- Yes.
If an employee's account gets blocked, will their emails still be available in the archive?
- Yes.
If an employee's account gets deleted, will their emails remain in the archive?
- No.
If an employee uses an email client, will their emails still be archived?
- Yes. The only exception is when an email is sent via SMTP and not synchronized via IMAP.
I'm looking for some emails in the archive, but I can't find them. Why?
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The most likely reasons are:
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Your search conditions are too strict.
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You search imported mailboxes. Only emails from mailboxes hosted on the company's domain are stored in the archive.
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You're trying to find the emails that the mailbox owner deleted before the archive was enabled.
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You're trying to find the emails of an employee who was removed from the organization.
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Company name on the internet. For example, for Yandex it's yandex.ru. You can create mailboxes for employees with addresses like login@example.com on the domain. How to set up domains
A two-way protocol for receiving messages from the mail server. Messages and folders are stored on the server and synchronized with the email client, giving you the option to access your email on different devices. We recommend using the IMAP protocol for Yandex Mail.
A protocol for sending outgoing messages to the mail server. Mail retrieval from the mail server is enabled by other protocols (IMAP or POP3).