Yandex 360 for Business support information
If you have a question about Yandex 360 for Business and can't find an answer in the Help section, contact the support team. Our specialists will guide you and help resolve any issues you might have.
How to contact the support team
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Via the feedback form.
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By email at support-team@360.yandex.ru.
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Via the chat in the organization's administrator account.
When to contact
You can contact the support team to learn about:
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The features and capabilities of Yandex 360 for Business services.
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Available plans.
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Signing up for Yandex 360 for Business and setting it up.
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Migration to Yandex 360 for Business from other platforms.
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Payment options, document processing, and filling out details.
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Managing your organization.
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Solving technical issues.
If you have any ideas or suggestions for improving Yandex 360 for Business services, you're welcome to share them in your message.
Note
Yandex 360 for Business support won't be able to help you with setting up and debugging any third-party software — you'll need to contact the developer.
Response timeframes
Yandex 360 for Business support team is available 24/7, 7 days a week. You'll get the reference number of your request to the email address you provided in the message.
Most of the time, the support will get back to you within three hours of your message. The time needed to completely resolve the issue depends on its nature and complexity.