Browser (classic interface)

Solving problems

This section provides solutions to the most common problems that occur when using the browser. If you didn't find your issue in the list, send a message to the Support service using the Feedback form.

Installation and updates

When installing the browser, I get the error "Not a valid Win32 application"

Error when updating the browser

The browser is not updated

Memory and performance

Browser is slow

The browser creates too many processes

The browser uses too much memory

Extensions and apps

An installed extension is disabled

My extension is disabled

Extension authenticity could not be verified

My extension didn't pass verification

Ads and banners appear

Extension button isn't displayed on the panel

Crashes, errors, and website access issues

A website doesn't open in any browsers

Proxy server error

A website doesn't open in Yandex.Browser

My page in social networks is blocked

A page doesn't open

No access to social networks

A webpage has a redirect loop

Error message “You have changed your password but your information is still encrypted with your old password”

A page opens with a request to send an SMS, or another type of suspicious site


Video, music, or games are not playing

Shockwave crash

Audio doesn't play on and Yandex.Music

Widgets disappear from the Tableau

The background doesn't change on the Tableau page

Displaying site content

Images are not displayed

Page content is displayed incorrectly

Ad blocks aren't displayed

A site loads but part of the functionality doesn't work

Fonts are displayed incorrectly in the browser

Fuzzy font


Disable HTTPS-connection tests in the Kaspersky Lab antivirus

Disable HTTPS connection tests in the ESET NOD32 antivirus

Disable HTTPS connection tests in AdGuard