Browser (classic interface)

Crashes, errors, and website access issues

A website doesn't open in any browsers

A problem with accessing a specific website in different browsers might be related to restrictions in your network. For example, it might be caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such as proxy servers).

Check whether you can access the site on another computer from a different network to make sure that the site actually works. If the problems accessing the site only occurred on your computer and you are not able to solve this yourself, we recommend contacting your system administrator, your provider's support service, or another qualified specialist.

Proxy server error

If you see this error, it means the internet connection in the browser is set to use a proxy server. If your network doesn't use a proxy server, turn off this option.

  1. Click Settings.
  2. In the lower part of the Settings page, click the Show advanced settings button.

  3. In the Network section, click Change proxy server settings.
  4. In the window that opens, open the Connections tab and click Network settings.
  5. In the window that opens, deselect the option Use a proxy server for your LAN.

A website doesn't open in Yandex.Browser

If you are having problems loading a particular website, send a message to the Support service using the Feedback form. Describe the situation in detail, and attach a screenshot if possible.

My page in social networks is blocked

Yandex has no relation to the sites vk.com or odnoklassniki.ru, so we cannot help you solve problems you are having with them. Please contact your social network's administration.

A page doesn't open

If the browser can't open the page you entered in the SmartBox, it will offer several possible ways to solve the problem:

  • If you entered the page address incorrectly, the browser will give you several links to existing pages with similar addresses, or suggest searching for it in Yandex.
  • If the page existed but was recently removed, you can view a copy of it saved in Yandex.
  • If there were problems on the server, you can view the saved copy of the page or use Yandex search.

No access to social networks

If Yandex.Browser informs you that a social network site is not available, try opening this site using a different browser. If the error is repeated there, access to the site is most likely blocked by a program such as a firewall or antivirus. Certain viruses can also block access to a site.

  1. If you are trying to log on to a social network from a corporate network, make sure that access is not blocked by your system administrator.
  2. Perform a virus scan on your computer.
  3. Try disabling programs that may restrict access to a network.

If you see a page asking you to enter your phone number instead of the social network site, you have probably encountered a virus.

A webpage has a redirect loop

In this case, the following message appears:

Solution 1. Remove cookie files that were set by the site's page

  1. Open a page on the site.
  2. Right-click anywhere on the site.
  3. In the context menu, select View page info.
  4. Click the link Show cookies and site data. A window opens that lists all cookies that have been set by the open page.
  5. Select a cookie.
  6. Click Remove.

Solution 2. Allow cookie files from third-party sites

  1. Click the button
    [no-highlight[

    In the top right corner of the browser window

    ]no-highlight]
      Settings.
  2. In the lower part of the Settings page, click the Show advanced settings button.

  3. In the Privacy section, click Content settings.
  4. In the Cookies section, clear the option Block third-party cookies and site data.
  5. Click Done.

Error message “You have changed your password but your information is still encrypted with your old password”

If this error appears when syncing but the password was not changed, follow these steps:

  1. Make sure that the browser has all your bookmarks, extensions, and settings.
  2. Delete old protected data for syncing:
    1. Click the button
      [no-highlight[

      In the top right corner of the browser window

      ]no-highlight]
      Settings.
    2. In the Syncing section, click Show settings.
    3. Click the link
      [no-highlight[

      Under the options of the Syncing section

      ]no-highlight]
       delete. All of your data will be deleted from the synchronization server, but will remain in your browser.
  3. Enable syncing. After this, your data will be transmitted from the browser to your profile on the server.

A page opens with a request to send an SMS, or another type of suspicious site

Sending an SMS

If you are asked to send an SMS when you go to a Yandex site or a social network, you have most likely encountered a phishing virus. To find out more about what this is and what you should do in this situation, see the section Phishing.

Suspicious website address

There may be cases when a tab opens with an offer to update Yandex.Browser to the latest version, but the site address looks suspicious. We do not recommend following the update instructions on pages like this. These are fraudulent websites, created in order to get you to send a fee-based SMS under any pretext.

Note. Remember that all Yandex sites are in the domain yandex.com .

For more information, see the section SMS fraud warning.

browser errors
slow browser
browser not updating
redirect loop
page doesn't open