Browser (classic interface)

Technical support

If you run into problems while working with the browser and you cannot find solutions in the Help articles, you can get help from the Yandex Support service.

To send a message to the Support service, follow these steps:

  1. Click the button

    In the top right corner of the browser window

    AdvancedReport an issue. A new Contact us tab opens.
  2. Start filling in the Issue description field. As you type your text, you will see tips on solving common problems under the box.
  3. If none of the tips help, please describe your problem in detail.
    Required information
    • A step-by-step description of what you did before you got the browser error.
    • Text of the error message displayed.
    • Type of computer (PC, laptop, tablet), CPU, RAM.
    • Link to the page where the issue occurred.
    • Contact email address.
    • Screenshot of the error message screen.

      Note. By default, a screenshot of the page that you went to Contact us from is attached to the message. If necessary, you can attach a different file or not attach any screenshot at all.

  4. Click the Send button.

Your error report will be supplemented with information about the operating system and Yandex.Browser on your computer.

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